Broken machine after 2 years
I have been loyal Morning customer for long period. I own Morning Coffee Machine and Morning Dream Milk Machine. I have also ordered their xmas calendars every year, very expensive ones, over £50. Now Morning Coffee Machine broke just after 2 years of use. It just suddenly turned off during a brew and doesn’t turn back on. There were no signs of any issues before that. I contacted Morning customer support and they forwarded my issue to their UK repair partnet and said that I need to pay all the expenses. Then they closed the support ticket. This is not the way to handle your customers. £440 machine that lasts 2 years is not worth it. Machine makes perfect coffee but that doesn’t help if it just breaks. There is no manual way to turn it on either so there is nothing you can do as a customer when this happens. I would ask you to avoid unless you are willing to lose money and pay expensive repair. I will not support this company anymore. They lost a very loyal customer.