Customer service really is terrible
Customer service really is terrible. I ordered my machine on Sunday. And with the 2-3 business days delivery SOP, I expected to receive at least a notification within the 3 days. But nothing was received. When I messaged customer service, they told me to just wait and thanked me for my patience. After that, I got no response again. Ordering from Morning seems to require a lot of faith that your order will go through. And customer service is not prompt or genuine. Just templates replies that simply inform you to wait and nothing else helpful. When they finally got back to me, they told me my machine would be delivered on a Thursday. But Thursday is here and I’m told it’ll be delivered on Friday instead. Even with a screw up, they didn’t feel the need to rectify the problem with an express delivery. I’m wondering if I’d even receive my machine had I not gone to customer service. Would they have happily taken my money and hoped that my faith in their operations would deliver.