Morning was founded by two passionate individuals who were united by a common mission to bring finesse, convenience and quality, directly into the homes of coffee-lovers.
A coffee machine with character. I also like how I can brew and bloom the different capsules from different brands bought from Morning. I shared some capsules with a friend w a Nespresso machine. The taste and feel of the coffee brewed comes out different ( nicer softer in the morning)
Brilliant customer support. Went above and beyond. Many companies could really learn from this one.
Solved the problem that `I was having which was to do with the customer not the machine.
Machine is great.
Broken down after just over a year, terrible customer support
After just over a year, the machine fully stopped working, unable to pressurise and flow water for brewing. Customer service has been slow, and poorly able to support with any useful information, with the premium price point of this machine I am shocked at the low level of service and quick failure of the machine. Not worth the investment.
Initially was impressed with the machine, it does give more control over brewing than other machines. The app is a nice idea but fiddly and pretty glitchy - we stopped using after set up.
The big problem is the machine leaks into the capsule bin - I know all machines do this but after 12 months of use we started finding large puddles under the machine on a regular basis and not just when the capsule bin was near full.
Recently this problem has now extend to water streaming out of the back of the nozzle every time you brew causing a spill with every use.
Customer service is slow and not very helpful. Now the machine is out of warranty and the only option is a a local service centre charging £200 to fix the issue.
Nespresso machines are basic in function yes but my last one went for almost 10 years before being replaced. This machine is style over substance - nice idea but if it can't reliably do the basics then what's the point?
Breaching electronic communications legislation by encouraging sign-up to marketing communications in return for a discount code that doesn’t work. Misleading.
Dreadful machine. I can not get a decent black espresso or americano. I have contacted the Singapore HQ several times & I get a bot reply asking for serial number & video. No personal service. Useless!! I have the machine just over 4 weeks & want to return for refund as it’s not as advertised & extremely disappointing. Wake up HQ Singapore & sort out your London customer please.
Very negative experience with the Morning machine and capsule subscription. The first batch of capsules I received was just OK, no better than what's available in the supermarket for half the price.
The machine is also good but not great. The screen is gimmicky and it's no better than similar sized machines from the leading brand which ultimately work the same way.
Lastly, the website where you order the capsules is very glitchy and isn't working for me at all right now. I requested to cancel the subscription after one month and they requested a bill of over 150% the price of the machine. When you consider that all I have received is really just the machine and one pack of capsules it's quite absurd to ask for more than the retail price of those.
Overall a negative experience and I would strongly recommend against this brand.
Whilst the machine is great, I wish the UI/UX for the app was more user friendly. Some of the buttons and menus on the machine are also confusing. But it does make a much much better cup than any Nespresso machine out there
Took the plunge to switch to Morning because I've been wanting to update my old nespresso machine. Amazing what a properly calibrated machine can do and love the customisation possibilities and recipes.