Useless customer service - avoid
Sold me a machine they did not have, and held my money for nearly two weeks I ordered a Carbon machine from MORNING's UK site on 4 September and paid £249.75 plus extra for express next-business-day delivery. Nothing shipped. The order sat at “Waiting for details” while I chased them repeatedly for over a week without a delivery date or tracking. I cancelled on 12 September because the agreed delivery date had been missed. Only on 14 September did they admit the machine had been sold out all along and that their system had shown it in stock by mistake. They took my money, including an express delivery fee, for an item they could not supply, and only explained after repeated chasing. They have now confirmed the cancellation and full refund, which I am still waiting to receive. DO NOT ORDER FROM THIS COMPANY - sorry for using caps. But imagine, if they care this little about resolving issues when you order a machine, how good do you think they will be when you have a fault with your machine and need actual customer service? Yeah, exactly.