Poor service, do not buy a machine if you want a reliable product with decent after sales support
Unfortunately i cant give less than one star. We purchased a morning mini machine back in feb and it developed a fault after 8 months. It started leaking all over the worktop every time we made a drink. We only make 2 coffees a day so hardly a stretch. I contacted the support team and, to cut a long story short i was asked to package the machine up as it would need to be sent away for repair. I would have to drop the packaged machine at a local locker and i would be sent a qr code to scan. I was also told any damage to the machine during this process would be at my risk… i made it clear i would be carrying no risk as its their process. It took a week to get the qr code from the time i first raised the dispute. I Sent the machine away and it came back a week later. I opened the box and our machine had not been wrapped in anything apart from brown paper packaging inside the box. There were a number of deep scratches on the machine. It was pristine before it left. I have now emailed their service team twice to inform them of this along with pictures and they have failed to respond at all. Do yourself a favour, order a coffee machine from elsewhere, their service and aftercare does not match the premium brand they are marketing themselves as.