False Promises, Manual Work and No Refunds
We bought Aircall specifically because we were told it would integrate smoothly with Zoho CRM, automatically logging calls and saving our team time. In reality the integration was anything but seamless: it required constant manual work, stripped out key data, and turned what was supposed to be a productivity boost into a daily drain on our team’s time. This was not what we signed up for. When we asked for a refund because the product did not function as marketed, we were stonewalled. Their support team refused to budge and effectively kept our money with no real justification. This felt less like a service experience and more like they were stealing funds from a paying customer. Other reviewers have said the same thing about billing issues, unexpected charges, and subscription traps that are nearly impossible to escape once Aircall has your card. Aircall’s slow manual CRM integration and dismissive refund handling show a complete lack of respect for customer time and budgets. If you value efficiency, clear communication between systems, and honest business practices, do not waste your time or money on this service.