Customer Service rude
Below is the emails I received from this company's customer service. I have been waiting since July 4th to get my orders. I have spoken to Jessie, my contact at Duty Free Depot and would get the same reply that my order has shipped and yet it is now 4 months later and no cigarettes. Their idea of resolving customer issue is unacceptable and even though I have requested to speak to a manager or supervisor, all I get is another run around. These people are just rude even though they have MY money. They wanted to give me store credit...…….why would I want credit when they treat their customers so bad. I am giving them 1 more shot and then will fill the internet with how bad this company really is. sales - dutyfreedepot.com Sun 11/24/2019 12:01 AM Choose a replacement or tell us if you want a refund. Clear enough or not? Me: Did you read my email? Are you saying that you have been out of stock on my order for 4 months even though I have gotten partial shipments? If you can not send me the cigarettes that I ordered, then send me Karelia Cream Slims Cigarettes, 1 mg. -------------------------------------------------------------------------------- From: sales-dutyfreedepot. To: mlrupp-hotmail. Subject: RE: Re: No stock for reshipment Did you even read our email? It's not that we don't "want" to send you the order, it is out of stock. So choose a replacement or tell us if you want a refund. In case you choose a refund, your account with us willbe closed afterwards as per our refund policy. Save us your poor threats, we are more than capable of refunding you, we are not here to hold your money as if we were some scam company. We will do okay without it as well, do not worry. Me: As stated in my email, I want the cigarettes that I ordered or a total refund for what I have not received. It has been 4 months and I do not wish to wait any longer for other cigarettes to be sent. If you can not fulfill my order, then sent me a refund check.If you refuse, I have no choice but to let me attorney handle this issue. This email will be delivered to him today since I just received an email from Jessie on 11-15-2019 stating my cigarettes were shipped again. I am not sure what is going on in your company,but this is unacceptable. -------------------------------------------------------------------------------- From: sales-dutyfreedepot Sent: Sunday, November 17, 2019 11:48 PM To: mlrupp-hotmail. Subject: No stock for reshipment Dear Mindy Rupp, After checking your order, it appears that your items may have been lost due to mishandling of your packages by the USPS. We can reship the missing cartons, but we are currently out of stock of the Karelia Ome' White SuperSlims Cigarettes (Tar 1mg Nicotine 0.1mg) you ordered. Please let us know if there is another item around the same price you would like sent as replacement. If not, we can compensate you with store credit (points) equal to the missing items. We are sorry for this inconvenience and thank you for your understanding. Please let us know how you would like to proceed. Regards, Customer Support Please let me know where this order is... Customer Date answer : 14/11/2019 17:22:14 Order 946885 I have been waiting since July for my orders. Your company still owes me 8 cartons and I have spoken to Jessie every week and I still am not getting my cigarettes. I have contacted an attorney and he has all the evidence and will be sending yourcompany a letter requesting a refund of the 8 cartons of cigarettes that you owe me. I am terribly disappointed because I referred many friends to you and told them you were a good company. Now I have to tell them to quit buying from you. Your loss!!!