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Zoltan Trenovszki

英国

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HONOR

Don't accept a delivery without weighing it in front of the driver...

I've received a parcel from Honor that was meant to contain an Honor Magic V5, a Tab 10, charger, pen and case. When I opened the box, there were only the accessories, no phone and no tablet. I wrote them an email asking when are they sending the phone and tablet... no reply, so I called them after about a day of waiting or so. They said they already sent everything. Upon double checking I found a packing list inside the box, underneath of some packaging bubbles, which showed all items. That was a surprise. They asked me to weight the box with the items that I received. A few days later they confirmed that their video shows no theft and DPD weighed the box as about 2kg, not 0.5kg, so they came to a conclusion that I received everything that I ordered. Basically, they advised me that I am lying. Will report it to the police and contact the bank as well. The fingerprints of the person who stole these items must be on the first layer of the cellotape. Although I am not sure if the police would want to help with this. We'll see. Update: I've changed it to 3 stars from 1 star as it seems they did hand over the goods as promised to DPD, so the phone and tablet was stolen in the DPD network, 1-star review is due to DPD. I am giving 3 stars to Honor as they made an incorrect conclusion too fast by saying that if they handed over a parcel weighing 2kg that means I received everything I ordered. It's illogical. I told them they would not make a good detective. It only proves that they handed over the parcel with all the goods in it, but it doesn't prove that DPD delivered it to me with all the goods in the box. They forgot that there was a 12-15h journey from the time of handing over to DPD and the time of delivering to me. During that time in the DPD network someone opened the box and took out the most expensive items... They practically accused me to be a liar too fast and that's why they got 3 stars only.

2025-09-17有帮助 1