Had a very poor experience
Had a very poor experience. I completed the impressions and all steps to get my aligners, including paying in full up front. When my aligners did not arrive in the mail after some delays and difficulty tracking them via USPS, Byte customer service (which took multiple tries) stated that they are unable to send new aligners to me because “they were not accepting new patients.” However, I was an established patient and the only issue was needing aligners remade and resent. They issued a refund, but it was still a very disappointing experience because I had a treatment time of 5 months, with the aim to complete treatment before my wedding, but cannot do so now because of a lost package and their inability to honor me as an established patient who had fully paid for treatment.