No refund, then lawsuit threaths.
Got a replacement e-bike battery on 10 June. It never charged fully. The pack has five charge LEDs and only four ever lit. Range was poor. I reported this on 12 June. They make me do tests. They tried to sneak their way out of the refund ("note that the accessory battery you provided is not ours"). They sent a return label on 10 August but refused a refund on 13 August: "We'll fix it for you, not a refund." I shipped the battery on 21 August. YousePower received the package on 26 August. Since 26 August they have held the battery and the purchase price at the same time. Today is 8 September. No refund, no replacement, no date. Update: they replied today: "I may have to wait for your review time to pass, and I can't work at the moment". 10 Sept - No refund so I had to open a A-Z dispute with Amazon! -- The Amazon rate for this seller is extremely poor 79%. Their official email address for Amazon support a free hotmail account: electricpowertool_hotmail.com The company is from China! ---------- Update: YOSE POWER (lily_yosepower.com) just launched this threat at me: "If you continue to publish false, misleading, or malicious statements that damage our company’s reputation or make unfounded allegations against YOSE POWER, we will take the matter seriously and reserve the right to seek legal remedies. This may include involving our legal counsel and pursuing appropriate legal action to protect our company’s rights and reputation." They never named specifically the "false" information.