Misleading
We added multiple users to our Aircall subscription but later didn’t need them anymore. After removing those users from our account, I was shocked to find out they still remained on the paid subscription. You cannot remove them yourself – you need to contact customer service. I did that, but because I didn’t request it 30 days before the renewal, Aircall refused to remove them and is now charging me an additional €1200. This is extremely misleading and unfair. The platform makes it look like you are managing your users, but in reality, you’re locked into paying for seats you don’t even use. A company that treats customers like this shows where its priorities lie. Be very cautious before signing up.