Ordered a canvas online
Ordered a canvas online. Input everything I wanted as it was custom and added notes etc. Paid for everything I needed to be then emailed a further invoice to combine the images. None of which was mentioned in the ordering process. I asked for a refund at this point, I should point out they have a 3 hour cancellation policy. Which in itself is ridiculous, after which a fee of £40 is taken if you wish to refund. Conveniently my 2nd invoice advising me of additional charges came not long after the 3 hour window, in the middle of the night. During my attempts to receive a refund, I was sent my preview image for what I ordered. This only made things worse, the canvas was for my wife, our child never met her father and I'd done a canvas of them both together. It looked horrible, nothing like the images shown on their website. None of my notes had been used and frankly the quality was that of a 10 year old using photo shop for the 1st time. Nothing professional about the image, even though there are unlimited re-dos. I don't see how they could make it much better if that was what they thought would be a good idea to show me. Really poor service overall and just screams SCAM.