appalling customer service
I love the Ecoflow products, however their customer support when something goes wrong is absolutely appalling. I had a fault with my power station, so contacted them, knowing it was just out of warranty. However, they offered me a replacement back in April. Once then there has been several e-mails, with huge gaps, sometimes 2-3 weeks before hearing from them, and often asking for the same information. Over 3 months since offering the replacement, they have now decided not to give me a replacement after all. If they had said that at the start when I was asking for technical advice, that would be fine, but they have now mucked me about for nearly 4months since initial conversations, and I still don't have an answer with regards to fixing my power station.