Dishonest and Unethical
The return policy is terrible and dishonest. If you return items and want a full refund, they require shipping be paid, but if you take it as an E-gift card, they give credit for the full amount and no cost return shipping. So, I took the E-gift card option. What they do not tell you if the gift card is only good for 365 days and after that it's voided. According to the rep they can't even look up the order after 366 days. So they get their items back and now have the full amount of what I paid for the items. How is this even legal? No wonder they have a terrible reputation.