The order that NEVER arrived
I placed an order in July that I NEVER received! This is the response that I got from their non-customer service department. Dear Kathleen I hope you are having a nice date. I'm sorry to hear that you were unable to locate your order. l can understandhow frustrating that must be. Unfortunately, the package was not claim before the pickup deadline, and the package was subsequently disposal/destroy/returned. 📌 While our policies do not allow us to offer a refund or a free redelivery in such cases, l want to ensure we find a solution that works for you.You can read more about our refund policies Here's what we can do: We can reissue your order at half the product price. You would just need to cover 50% of the product price and the full shipping fees of [USD 21.485 ]. If this sounds good to you, we can proceed with this via PayPal or credit card to make it as smooth as possible. Please let us know if you agree to this arrangement. and we'l get everything sorted out for you. Thank you for your understanding and patience. We're here to help, so feel free to reach out if you have any questions or need further assistance.Wishing you a lovely day ahead! Sincerely Siran Customer Service