Your team got us some very hard to get …
Your team got us some very hard to get tickets from Xi'an to Lhasa for us and I appreciate your teams passion and commitment. I feel I may have failed at communicating some of my requests and those were overlooked. I wish I understood the ticket buying process better as far as being able to communicate my preferences in a way that if one type of ticket wasn't available that you would know to immediately try my second selection. None of this was a failure on the company but might be something that other customers might think about when buying tickets. Specifically if you are trying to buy hard to buy tickets if you choose to have the tickets delivered you are only able to purchase 28 days out, If you agree to pick them up at the train station they can be purchased online 30 days out. It seems that the companies go by the Train number first so if you have requested soft sleepers on a certain train the next thing that they will try is the hard sleepers instead of trying soft sleepers on a train from another"station with a transfer at said train station. It can get pretty complicated if you are trying for hard to book tickets. Try to be patient. China Highlights will do every thing they can to help you. Unfortunately due to hurricane Irma we were not able to make our flight and therefore were not able to make the train.... Tickets can only be refunded in person so we took a loss. Something else to consider.