customer care will ignore you
I ordered a pair of RayNeo Air 4, they chose a delivery option that left my item in a bin and it was stolen. In the UK it is the sellers responsibility but they customer care team have told me I need to contact the courier myself. That is not how it works in the UK, they will not help or assist you in any way other than ignoring your emails if you have a problem. I am now having to escalate this.