False advertising and ridiculous refund offer
I bought a personalised gift for my PIL's 50th wedding anniversary. The website said it would take 5-7 days to produce and then up to 2 weeks to arrive. I was fine with that considering it would be personalised. After 12 business days, I contacted them to find out why it hadn't shipped yet. They said "because it is a personalised gift, it would take longer for a quality product." I asked why they advertised it as taking 5-7 days to produce knowing it is a personalised item. They wouldn't answer that question and just sidestepped it despite my repeatedly asking the same question. I was given a ridiculous offer of "£3 refund to be patient and wait a little longer." They said they "expedited the order but it would take a month." As far as I am concerned, that is a clear case of false advertising. I did receive a full refund eventually.