Terrible experience at franchise location
I'm writing this one star review because I would like to echo my dissatisfaction that Crunch Fitness allows its franchisees to make up their own policy, which leads to a frustrating and inconsistent brand experience. On Wednesday, 6/3, I went to Crunch Fitness in Clifton, NJ because someone recommended their spin class. I went far out of my way to get to this gym and when I arrived, I was 2 minutes late to the class. The front desk told me where the class was, but the manager (someone named Gibbs) said 'hold up', and flat out told me I could not take the class because I was late and they have no grace period. I've taken hundreds of spin classes before and am normally on time. Sometimes I'm a few minutes late because life happens. I've never had a problem, but at this location they had a problem with me being 2 minutes late. Not 10 minutes - 2 minutes. At 2 minutes the warm up is just starting, people may still be adjusting their bikes. Per their app, the class was nowhere near capacity. When I asked to see the policy, they said they don't post it and it is not available, which means they made it up. If you are going to enforce a policy like this, at least have the decency to post it online. A little consideration and communication goes a long way in this world and this manager clearly has no idea how to treat members.