Flights changed that do not concide by ESky when they claim it's the airline
I booked flights with ESky via a search engine, from Ancona to London Heathrow via Munich on Lufthansa. But when I visited the Lufthansa app for my boarding cards a few days before, I found that my first flight from Ancona to Munich had been changed so it actually took off after my second one! When I spoke to Lufthansa their representative told me ESky had changed this inexplicably (ESky had claimed it was Lufthansa that had done this). I contacted ESky and eventually (late the day before my flights) was given a new later first flight time out of Ancona. But I had to be in London earlier than this for a meeting. So I had to arrange new flights back to London, which cost me extra. I declined the delayed flights offered by ESky, and received a pop-up message saying ESky would contact the airline re a refund. I have heard nothing since. Dreadful customer service, changing flights that do not coincide, and no update re the refund. I suspect ESky do this regularly to reduce costs.