Worst shopping experience of my life
Almost two weeks after ordering the phone, I emailed to enquire about the status of the order. Apparently they didn't have the phone in stock - even though it was still available to buy online. I had not been contacted about this or offered a refund. I dealt with the rudest and sassiest customer support rep who refused to answer any of my questions. I was told eventually to wait another week and they would have it back in stock. 2 weeks later the phone arrives, and breaks within 12 hours of receiving it. I was asked to send the phone back to China and they would see if the phone was faulty - and send me out a new one. I was assured they would refund my postage and use a different courier so that I would not have to pay the customs charge twice. 2 weeks later it arrives back in China, and I was told they would send out the new phone that day. 2 days later, still no sign of a tracking number. Surprise surprise, they don't have the phone in stock! 'Why dont you buy this more expensive one instead?' 'If you can't afford it, why don't you buy a cheaper one?'. 52 emails later and I have still not received the phone. The support team in China are refusing to answer any of my emails and when I asked to speak with a manager I was told that there was none. I have now been sent a tracking number for DHL, meaning that I will have to pay a second round of customs fees for the replacement phone, even though I was promised that they would use a different courier. DO NOT SHOP HERE. Literally the most frustrating company to deal with and unbelievably inefficient.