Ordered "overnight" glasses -- not recommended
Ordered "overnight" glasses — still nothing after a week, and their excuses don't add up Placed my order on Thursday, Aug 13. Their own confirmation email promised delivery by Saturday, Aug 15 (screenshot attached). Saturday came and went — nothing. No tracking number, no shipping notice, no explanation. I emailed them over the weekend and got total silence, despite their site listing weekend business hours. By Monday I still hadn't heard back, so I followed up again — this time attaching their own confirmation email showing the promised delivery date. I finally got an email reply Sunday night (Aug 16), three days after the promised delivery date, saying my order was "still in production" and would ship "within 1–2 business days." No apology for the missed date, no acknowledgment of the ignored emails — just a generic template response. So I called their support line directly. The rep acknowledged receiving my "multiple emails" and offered some excuse for why the order hadn't shipped on time. When I asked why nobody had bothered to reply and tell me that, he had no real answer — just said the person responsible for email hadn't gotten to it, and that they're "a small company" based in California. He then claimed my order was scheduled to ship "tonight," and that the reason I didn't have a tracking number yet was simply because it was only 3PM PST. We'll see. For a company whose entire brand promise is fast, reliable overnight delivery, this has been nothing but excuses: no product, no proactive communication, and a new explanation every time I push for one. I'd steer clear until they can actually deliver on what they advertise.