Customer service is great except my Gen XPro still does not turn on
Kally Y. in customer service has been wonderful and could not have been any nicer, however my troubles with getting Spooky Gen XPro going are still not solved. Despite customer service sending me a replacement for the circuit board, the power button on the Generator XPro still does not seem to work as the screen stays black. I'm so frustrated that I've had Spooky for months now and still have not been able to do a biofeedback scan. Sigh. A friend of mine found a support page from 2017 saying lots of Windows users had the same problem where the USB connection to the Generator did not seem to be showing up in the computer. Just keeps saying "no generator found." I turned off auto-save functions as that article recommended and still nothing. Honestly I don't know what else to do.