Good quality product - not so good instruction manual
Overall, we are happy with our modular closets. Brooke was prompt and helpful with listening to our needs and creating our His/Her master bedroom closet designs. The quality of the product is solid, and, generally speaking, the modules are fairly easy to assemble. That said, there are a few areas where things could be improved. 1. The boxes are not labeled to match the components in the instruction manual. So, just figuring out which box to start with took several hours of head-scratching and cross-regferencing with the photos in our invoice. 2. The manual is for ALL of the possible components in the Alta or Vista lines, so it takes a lot of time to figure out which pages pertain to the actual modules you ordered. 3. The drawings in the manual are quite small and the raw edges aren't depicted (i.e. shown with shaded edges), so that also made the assembly process slower. 4. The units are extremely heavy. There is no way I can lift and hold the hanging double module so that my husband can anchor it to the wall. We'll have to hire in a professional to do that. 5. Lastly, even though Modular claims to be available for assembly help, I received no response to the two phone messages and the email I sent on Friday afternoon asking for help. More attention and thought to how the boxes are labeled and the manual is written would go a long way to making this a first rate experience.