They won’t honour their warranties
Broken tank. Sent the videos/images to them and provided all the evidence. They agreed it needed replacing. I am now 6 months in to my complaint and it is still not replaced. At first they will lie and tell you that they can’t find your complaint. They lie and tell you it has been actioned. They lie and say that they will escalate to managers. They lie and say they will contact you. They will fob you off with every single interaction you eventually get with them. The warranty isn’t worth the paper it is written on. Every single interaction I’ve had with them on “Live Chat” is slow and frustrating. I love their products but their Customer Service and their Warranty on faulty goods means I will absolutely never buy from GeekVape again.