Reputable manufacturer of electronic cigarettes, top innovative designs and high quality engineering, provides some of the best mods & kits such as Aegis, Athena and high performance tanks, such as Zeus, Ammit, Griffin RTA...
Most reviewers were let down by their experience overall. Consumers frequently reported severe issues with product quality, such as leaking tanks, faulty components, and devices breaking down completely after a very short time of use. People also complained about extreme shipping delays, missing orders, and unhelpful communication when trying to resolve difficult warranty claims.
Some reviewers were happy with the company, mentioning outstanding customer assistance, polite advisors, and fast replacements for faulty items. Others also praised the solid design, durable build, and reliable performance of certain devices they purchased. Buyers noted that working products functioned well and offered a satisfying experience.
Have always liked the Zeus tank and have been a loyal user for the past 5 years but I am now at the point we're I am tired of buying Z coils In packs of 5 to find that at least one coil fails at replacement every time and yes I am priming it correctly first. Must be rubbish QC it happens to often for it not to be. I bought a Vaporesso to run alongside for comparison and to be fair have not had an issues with any of their GTI coils. May just permenantly make the switch which is a shame as the Aegis is a nice kit and the Z tank is excellent but beware the coils not great.
GeekVape 回复2026-10-16
Thank you for being a loyal Geekvape customer for the past five years. We’re truly sorry that your experience with our Z coils has been so disappointing, especially when you’ve taken the time to prime them correctly and continue to encounter failures. We understand how frustrating this is and appreciate you sharing your honest feedback. Your comments regarding coil quality are important to us, and we’ll make sure they’re shared with the relevant team for review. We’re grateful for your support over the years and sincerely regret that we’ve fallen short of your expectations.
I love geekvape mods… until I tried to warranty my Aegis Legend 3…. Over a month ago… they keep telling me the same thing…” we are waiting on a tracking number and have escalated the issue,” and still nothing!!! And the reason I warrantied out my Legend 3, is because… it def isn’t IP68 proof!!! And out of nowhere, my left side had connection to the battery, right side out of nowhere regardless of changing batteries, would not make a connection, and wouldn’t work after 3 DAYS OF PURCHASING !!!!! I didn’t even drop it, I take very good care of my mods lol and this particular one I saved for, and wanted since it came out!!!! That was an expensive device and I loved it…. Maybe in the next 2-3 months when I forget about it they’ll send it smfh this is insane !
GeekVape 回复2026-09-11
We’re truly sorry to hear about your experience, and we completely understand why you’re frustrated. You purchased the Legend 3 expecting to enjoy a device you had been looking forward to, only for it to develop a connection issue just days after purchase. Having then waited over a month for a warranty resolution, with the same update being repeated, is understandably disappointing.
We also sincerely regret that you’ve been left feeling as though your case has been going nowhere. That is certainly not the experience we want for a customer who has taken the time to care for and invest in our products.
Your feedback regarding both the device issue and the prolonged warranty process is important to us. We would like the opportunity to review your case again and make sure the current status is properly followed up with the appropriate team.
Please send us your warranty case or ticket number through a private message so we can locate your case and escalate the follow-up accordingly.
We’re genuinely sorry for the frustration and inconvenience this has caused, and we appreciate you bringing this to our attention.
My device was ran over by a car and it still works long after the incident. I would give 10 stars if I could.
GeekVape 回复2026-09-01
Thank you so much for your fantastic feedback! We’re thrilled to hear that your device stood strong even after such an unexpected encounter with a car. That’s certainly an impressive testament to its durability!
We truly appreciate your kind words and your support. While we may not be able to add the 10th star, your feedback definitely earns one from us! ⭐⭐⭐⭐⭐
Thank you for choosing us, and we hope your device continues to serve you well!
Sonder Q3 is so crap it’s not even worth the time taken to write the review. It stopped working in 3-4 weeks and Geekvape refused to honour their 3 month warranty. After two weeks of back and forth, taking my shipping details and confirming timeframes they then refused to send a replacement — because of shipping costs. Poor product and customer experience.
GeekVape 回复2026-08-25
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your Sonder Q3 stopped working after only a few weeks and, more importantly, that the warranty process left you feeling frustrated and disappointed.
We understand how upsetting it is to go through repeated follow-ups, provide your shipping details, and wait for a resolution, only to be informed that a replacement could not be provided due to shipping limitations. This is not the experience we want our customers to have.
We’d appreciate the opportunity to review what happened with your case and see if there is anything further we can do. Please reach out to our support team with your case details so we can look into this more closely. Thank you again for bringing this to our attention.
"Ships in 1-2 business days, arrives in 3-5 business days" (It's been 10 days and it still hasn't even shipped)
I placed an order for a product that was in stock, and shipping from the USA warehouse. Five days passed, so I emailed them for an update, and now the website says "Pre-Order". I have emailed them to send whatever color they have in stock or refund me. I will update the review when I hear from them.
UPDATE: I received an email saying that the product I ordered was a "New Item" which is NOT true, and that it would be shipped in 1-2 business days. It's now been 5 days, and the tracking number only says "Pre-Shipment information received, awaiting item"
I would bet my left foot that they're waiting for a shipment from China to their warehouse, then shipping it to me. The item is NOT a new item, and the website said "IN STOCK AT USA WAREHOUSE"
It's now been 10 days since I placed this order, and the item hasn't even shipped yet. The worst part is that by them creating a shipping label without actually shipping the item, they effectively trapped me into a situation where I can't even asked for a refund, or to cancel the order because by their definition, the item has technically been "shipped"
Keep in mind, thier site says "Orders are shipped in 1-2 business days, and arrive in 3-5 business days."
It's been 10 days, and it still hasn't even shipped.
DO NOT ORDER FROM THIS COMPANY!
GeekVape 回复2026-07-24
Hello,
We’re truly sorry to hear about your experience, and we completely understand how frustrating this must be. We know you placed your order expecting it to ship within the timeframe advertised, so it's understandably disappointing to see repeated delays and receive updates that seem inconsistent with what was shown on the website.
We sincerely apologize for the inconvenience, the lack of clarity regarding your order status, and the frustration this situation has caused. Your feedback is important, and we appreciate you taking the time to share your experience.
To ensure your concerns are properly reviewed, including the status of your order, shipping delay, and any available options, we kindly ask that you contact our Store Team directly at [email protected] They have direct access to order records and will be able to provide the most accurate update and assist you further.
Again, we sincerely apologize for the inconvenience and appreciate your patience. We hope to have the opportunity to make this right.
The order is not delivered and no response waiting already 6 days and no tracking number yet.
GeekVape 回复2026-07-14
Dear Customer,
Thank you for sharing your feedback, and we sincerely apologize for the frustration you've experienced. We understand how disappointing it is to wait several days without receiving your order or a tracking number.
To ensure your concern is handled by the appropriate team, please contact **[[email protected]](mailto:[email protected])** with your order number and the email address used to place your order. They will be able to check the status of your shipment, provide tracking information if available, and assist you with your order.
We truly appreciate your patience and apologize again for the inconvenience. Thank you for giving us the opportunity to help resolve this for you.
Kind regards,
Geek Bar Customer Support
I went online to purchase a new vape and found what I was looking for and added it to the cart. I used the standard shipping 2-5 days and when I went to check the status it was on pre order status not arriving until mid August. When I tried to get help customer service it doesn’t seem to exist the phone number is completely useless as it’s the warranty department and they don’t seem able to answer their emails. So yeah I wouldn’t recommend using the geek ape store. You’re better off at a local shop. All I want now is a refund and it seems highly unlikely they’ll give it to me seeing the trouble I’ve had just trying to get through to some form of customer service.
GeekVape 回复2026-07-10
We're very sorry to hear about your experience and understand how frustrating it must have been to place an order expecting delivery within 2–5 days, only to later discover that the item was on pre-order.
We sincerely apologize for any confusion regarding the product availability and for the difficulty you experienced trying to reach our support team. This is not the level of service we strive to provide.
If your order has not yet shipped and you would like to request a refund, please contact our store team directly at [email protected] with your order number. They will review your request and assist you as quickly as possible.
We truly appreciate your feedback, as it helps us identify areas where we can improve both our communication and customer support. We hope you'll give us the opportunity to make this right.
Best regards,
Geekvape Support Team
Like the feel n weight of the Geekvape (Aegis Max)
BUT, did not last past 8 months; the atomizer contact part went bad. Had a larger 2 battery Geekvape mod and power button went up in it before 1yr. Plus if you get a colored mod, the paint wears off n it looks like it's been through hell.
Sad you pay $100.00 for not even a yr of usage.
I had a Freemax mod that was 3yrs till it was lost. Stores near me do not sell Freemax or I'd buy it again
GeekVape 回复2026-06-30
Hi,
Thank you for taking the time to share your experience. We're sorry to hear that your devices did not meet your expectations, especially given your investment and previous experience with them.
We understand how disappointing it can be when a device doesn't last as long as you had hoped. Your feedback regarding the atomizer connection and power button is valuable, and we'll make sure it is shared with the appropriate team for review.
If you still have either device, we'd be happy to take a closer look at your case. Please feel free to contact our support team with your proof of purchase, device serial number, and a brief description of the issue so we can review the available options based on your situation.
We truly appreciate your honest feedback and hope we'll have the opportunity to provide you with a better experience in the future.
I just bought the Red Bull-flavored vape. It’s the worst vape I’ve ever tried. Pure sugar.
GeekVape 回复2026-06-22
Hi,
Thank you for sharing your feedback. We're sorry to hear that you didn't enjoy the flavor.
Just to clarify, Geekvape manufactures vaping devices and hardware, but we do not manufacture the e-liquid used in disposable products. Flavor perception is also highly subjective, and we understand that this particular flavor did not meet your expectations.
We appreciate your honest review.
Best regards,
Geekvape Support Team
Would not get me the package I ordered. Will not give me a refund
GeekVape 回复2026-06-08
Hi,
Thank you for sharing your feedback. We are sincerely sorry to hear about your experience and understand how disappointing and frustrating this situation must be.
If your order was placed through the official Geekvape website, we kindly ask that you contact our Store Team directly at [email protected] with your order number and any relevant details. They will be able to review the status of your shipment and assist you further regarding your order and any available resolution options.
We appreciate your patience and the opportunity to look into this matter. Your satisfaction is important to us, and we hope to help resolve your concerns as quickly as possible.
Kind regards,
Geekvape Customer Support
I had a boost3 for about 2 months. It literally started smoking and caught fire in my hand. Geekvape will not cover warranty because I can not give them the engraved number off the unit. It burned up how am I supposed to see the number? Very greedy company. FYI I have all the emails to prove my commits
GeekVape 回复2026-06-02
We're very sorry to hear about your experience and understand how concerning this situation must have been.
Hi Anthony,
Please know that product safety is extremely important to us, and reports of this nature are thoroughly reviewed by our team. The serial number is typically required as part of the investigation process because it allows us to identify the specific product batch and manufacturing records. We understand that obtaining this information may not always be possible when a device has been severely damaged.
We would welcome the opportunity to review your case further. Please contact our support team with any available photos, proof of purchase, packaging information, and your previous correspondence so we can reassess the matter and assist where possible.
Thank you for bringing your concerns to our attention.
Lame greedy company that doesn't honor it's own OEM warranty. After a decade of several products purchased that failed in the first month, I finally filed a warranty claim and was promised a replacement. After several back and forth emails, no item was received after a month and upon emailing back demanding an update, only received copy/paste of the same email with bogus tracking info. As a brand loyalist of over a decade, they will never get a penny from me again.
GeekVape 回复2026-06-01
Thank you for taking the time to share your feedback. We sincerely regret to hear about your experience and understand how disappointing this situation must have been, especially after many years of supporting our brand.
We strive to provide a positive experience for all of our customers, and we're sorry to learn that your warranty claim did not meet your expectations. We understand your frustration regarding the delays and communication concerns you described.
While we are unable to discuss specific case details through a public review platform, we would appreciate the opportunity to look into this matter further. If you are willing, please reach out to our support team with your claim or ticket number so we can review the status of your case and ensure any concerns are properly addressed.
We value the trust our customers place in us and take feedback like yours seriously as we continue working to improve our processes and customer experience.
Thank you again for bringing this to our attention.
I just bought a Geekvape Aegis Legend 3 three days ago brand new. I just got back into vaping after taking a few years off and this set up looked decent. I can't stress enough how much I absolutely HATE the tank that comes with it! I'm always on the go with work. I can't keep this thing in my pocket without the top opening up every other time. No matter how careful I am with it. I even put a rubber protector on it and cut slits for the vents but that only last so long before the juice lubed it up causing it to pop off. It is so annoying! I bought 100ml bottle of juice the same time and it's almost empty because of the amount lost in my pockets. I live in Rhode Island where flavors are banned. So it's not easy for me to just go buy more.
The vape itself is awesome. I can't stand the tank.
GeekVape 回复2026-05-10
Hi,
Thank you for sharing your honest feedback, and we’re really sorry to hear about your experience with the tank included with the Geekvape Aegis Legend 3.
We completely understand how frustrating it must be to deal with the top cap opening unexpectedly, especially while working and carrying the device in your pocket throughout the day. We also understand the inconvenience caused by the e-liquid loss, particularly given the flavor restrictions in Rhode Island.
That said, we truly appreciate your positive comments about the device itself and we’re glad to hear you’re enjoying the mod performance.
Your feedback regarding the tank design is valuable and will be shared with our product team for review and future improvements. In the meantime, we’d also be happy to recommend alternative compatible tanks or provide tips that may help reduce accidental opening during daily use.
Please feel free to contact our support team directly with photos or additional details so we can further assist you.
Thank you again for giving Geekvape a try and for taking the time to leave your review.
I purchased a Geekvape about 4 months ago. The contacts on the mod recessed below the plastic and would not make contact with the coil making it inoperable. I tried to contact geekvape, and they wanted videos, box numbers, laser numbers, receipts and so forth. After multiple back & forths they finally helped, but I have to wait upwards of 35 days for replacement to be sent from China or get it with up to 20 days if I send the old one back & pay P&H..
GeekVape 回复2026-04-27
Hi there,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the issue you encountered with your device and the inconvenience it has caused. We understand how frustrating it must have been to go through multiple back-and-forth communications, especially when you were just looking for a quick resolution.
Our verification process (such as requesting videos, serial numbers, and proof of purchase) is in place to ensure that we provide the correct support and prevent any delays or errors in handling warranty claims. That said, we completely understand how this may feel overwhelming, and we appreciate your patience in working through it with us.
Regarding the replacement timeline, we regret that the shipping duration did not meet your expectations. As replacements are processed through our international warehouse, delivery times can vary. We do offer an alternative return option for faster processing, though we understand this may not always be the most convenient choice.
Your feedback is very important to us, and we will continue working on improving both our support process and turnaround times. If there’s anything further we can assist you with, please don’t hesitate to reach out—we’re here to help.
Kind regards,
Geekvape Support Team
I've been a vape user since 2011.
I've purchased 3 Aegis Boost 3 mods and I can confidently say that it has been the worst mod I've ever used.
All 3 had issues ranging from fire button stopping working and magnet ring detaching to mod just dying all together after less than 3 months.
Pods and vaping experience has been great however even though I still have lots of pods lying around I will never purchase a mod again.
I do not recommend this product!
GeekVape 回复2026-04-19
Hi there,
Thank you for taking the time to share your experience, and I’m really sorry to hear about the issues you’ve encountered. We truly understand how disappointing this must be—especially as a long-time vape user since 2011 and after giving the device multiple chances. Experiencing problems such as the fire button failing, the magnet ring detaching, and the device stopping altogether within a short period is certainly not the experience we aim to provide.
We do appreciate you noting that the pods and overall vaping performance met your expectations, but we completely understand how hardware reliability is just as important. Your feedback is extremely valuable, and we will make sure it is shared with our product and quality teams for further review and improvement.
If any of the devices are still within the warranty period, we would be more than happy to look into this for you and explore possible solutions. Please feel free to reach out to our support team with your order details so we can assist you further.
We’re truly sorry again for the inconvenience caused and appreciate you bringing this to our attention.
The worst customer service. No communication or contact for a month after I make my order. It was supposed to arrive a week after I made the order. I call customer service and get notified by customer service that they dont do customer service over the phone. Then I email them and they say they don't have the one i ordered in stock and if I would like another sent to me. I say yes please and the next day they cancel my order and say I need to place the order myself
GeekVape 回复2026-04-01
We’re very sorry to hear about your experience, and we completely understand how frustrating this must have been. The lack of communication, unexpected delays, and the confusion around your replacement request are not the level of service we aim to provide.
Regarding your situation, it appears there may have been a miscommunication during the replacement process. While our team offered an alternative due to stock unavailability, your order should not have been canceled without clear confirmation and proper assistance in securing the replacement.
We sincerely apologize for the inconvenience this has caused. To get this resolved as quickly as possible, we recommend reaching out directly to our support team at [email protected] with your order details so they can review your case and assist you further.
Your feedback is important to us, and we will use it to improve both our communication and order handling processes moving forward.
Customer Support via web chat initially, then email, has been very helpful with replacing a faulty product WENAX M2. From the outset, all info required was emailed and follow up completed. Just awaiting the replacement item now. Catherine, I’d like to personally thank you for your assistance.
GeekVape 回复2026-03-10
Thank you so much for taking the time to share your experience!
We’re really glad to hear that our web chat and email support were helpful in assisting with your WENAX M2 replacement. Providing clear guidance and timely follow-ups is something we always strive for, so it’s wonderful to know that the process has been smooth for you so far.
We truly appreciate your kind words and it was our pleasure to assist you throughout the process. Your patience while waiting for the replacement is also greatly appreciated, and we hope it reaches you very soon so you can get back to enjoying your device.
If you need any further help in the meantime, please don’t hesitate to reach out.
Outstanding Customer Service from Geek Vape
I had an amazing experience with Geek Vape customer service. Casey was absolutely brilliant — she went above and beyond to help sort out my free code for a vape start-up kit and made the whole process smooth and stress-free. She was friendly, patient, and genuinely helpful.
Nathan also deserves a big thank you for helping to reset the code quickly and efficiently. Both advisors were professional, knowledgeable, and clearly cared about resolving the issue properly.
Fantastic service all round — keep up the awesome work! Highly recommend Geek Vape for not only great products but top-tier customer support too.
GeekVape 回复2026-02-25
Thank you so much for taking the time to share this wonderful feedback — it truly means a lot to all of us at Geek Vape.
We’re absolutely delighted to hear that you had such a positive experience and that Casey and Nathan were able to support you smoothly throughout the process. Providing friendly, patient, and reliable assistance is exactly what we strive for, so your kind words are incredibly encouraging for our whole team.
Your recognition motivates us to continue delivering both quality products and the level of customer care our community deserves. Thank you again for your recommendation and for being part of the Geek Vape family — we truly appreciate your support! 🙌
Purchased three packs of super mesh X one coils all of them were defective got in touch with a geek vape today on customer service and asked for help sent pictures and proof of item being defective I was told there was nothing they could do. They would not warranty them or help fix the problem practically,told me I wasted my money they told me they do not offer warranty on any items from geek vape, odometers, coils, tanks, batteries, power banks, all because it is a consumed product so I’ve spent many dollars on geek vape items and practically told your problem. Extremely disappointed with this company I have dealt with many companies I decided to switch from smok to geek vape in Canada because it was an easier item to get a hold of, but the customer service is disgusting. I can’t believe a company like this can treat their clients so badly if I had the option to give a negative star they would definitely be getting one extremely disappointed in this and will be making sure everyone is aware of their customer service.
GeekVape 回复2026-02-17
First and foremost, we’re truly sorry to read about your experience. We understand how frustrating it must feel to purchase three packs of Super Mesh X1 coils and have them not perform as expected — especially after reaching out for support and feeling that your concerns were not properly addressed. That is never the experience we want for our customers.
To clarify, coils are classified as consumable products, which is why they are not covered under our standard manufacturer warranty policy. This applies across brands in the industry due to factors such as usage habits, priming methods, wattage settings, and e-liquid types, all of which can affect coil lifespan and performance. However, this does not mean your concern should be dismissed.
If you purchased the coils from an authorized retailer in Canada, we strongly recommend contacting the store directly, as most retailers can assist with defective consumables within their own return or exchange window.
Absolute garbage product. $155 for a device that also needs external batteries yet has no battery life. Uses a mini USB in 2026, comes with a tiny 1 ft charging cable. I had 3 or 4 longer mini USB cables that I hadn't donated to a museum yet, none of which work with this device. I assume they want me to buy their "magic" ones at $100/ ft. Devours juice like a 3rd year frat boy. I am thinking about taking up smoking again after the stress and expense caused by this product. Probably go back to my leaky but simple Nord.
GeekVape 回复2026-02-02
Hi there,
Thank you for taking the time to share your honest feedback. We’re genuinely sorry to hear about the frustration you’ve experienced — that’s definitely not the kind of experience we want anyone to have with a Geekvape device.
We understand your concerns regarding battery usage, charging compatibility, and e-liquid consumption. Some of our devices are designed to use external batteries to provide higher output and customization, which can also result in increased power and e-liquid usage depending on settings and coil choice. That said, we absolutely recognize that this setup isn’t for everyone.
Regarding the charging cable, the device supports standard Mini-USB specifications and does not require proprietary accessories. We regret if this wasn’t clear or if compatibility issues caused inconvenience.
We’d really appreciate the chance to look into your specific device and setup to see if there’s anything we can help optimize or resolve. If you’re open to it, please reach out to our support team via our official website so we can assist you directly.
Thank you again for your feedback — it helps us improve, even when it’s tough to hear.
— Geekvape Team
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