Reputable manufacturer of electronic cigarettes, top innovative designs and high quality engineering, provides some of the best mods & kits such as Aegis, Athena and high performance tanks, such as Zeus, Ammit, Griffin RTA...
Most reviewers were let down by their experience overall. Consumers frequently reported severe issues with product quality, such as leaking tanks, faulty components, and devices breaking down completely after a very short time of use. People also complained about extreme shipping delays, missing orders, and unhelpful communication when trying to resolve difficult warranty claims.
Some reviewers were happy with the company, mentioning outstanding customer assistance, polite advisors, and fast replacements for faulty items. Others also praised the solid design, durable build, and reliable performance of certain devices they purchased. Buyers noted that working products functioned well and offered a satisfying experience.
No information about cartridge availability, no stock to buy, and only informations that they have a lot of questions so won’t have time to answer. 0/10
GeekVape 回复2025-10-11
Hi there,
We’re truly sorry for the inconvenience and frustration you’ve experienced. We understand how important it is to have clear information and easy access to replacement cartridges.
Please know that we’re working closely with our distribution and support teams to restock popular cartridges as soon as possible. You can also reach out to our official support team at [email protected]
for updates on availability or compatible alternatives.
We appreciate your feedback — it helps us improve both our communication and customer experience. Thank you for sharing your thoughts.
— The Geekvape Team
New unit less than 6 weeks, DIGI-Q VISTA little magnets inside popped out and will not hold in place. under warranty if I'll pay to ship back to California from North Caroline. would be half price of a new one to ship back. Avoid dealing with them
Just received a followup from my review of 5 weeks ago!!! over 5 weeks ago, enough said of their service. they're reply was to call them, how do you think I got the information of returning this to California. I did call that was their solution. Not a reputable organization. over 5 weeks to answer a review.
GeekVape 回复2025-10-11
Hi there,
We’re really sorry to hear about your experience with your DIGI-Q VISTA. That definitely isn’t the kind of experience we want for our customers.
Please note that warranty shipping policies may vary depending on the region, but we completely understand your concern about the cost. We recommend reaching out to our official support team at [email protected]
so they can review your case and explore possible solutions to make things easier for you.
Your feedback is truly appreciated — it helps us improve both our products and our service.
— The Geekvape Team
Absolutely piece of junk I ordered one trough their website took 1 month to delivered I start using it in 1 month stop charging and gone off, tried clime warranty after requesting a video and photo and all questions they ask for the number came on the cardboard packaging, which I trough it out first day and I think that code is on the box because they know every one chuck it in the bin , I ordered second one exact same issue this time I kept the box around and send the number still no respond , just avoided
GeekVape 回复2025-10-11
Hi,
We’re very sorry to hear about your experience and the inconvenience you’ve faced with your device and warranty request. That’s certainly not the kind of service we want you to have.
Please know that the serial number or security code on the packaging is required for verification purposes so our team can confirm the product’s authenticity and process the warranty properly. However, since you’ve already provided the required information for your second device, we’d like to look into this right away.
Kindly share your case reference number or the email address you used to contact us, and we’ll make sure your concern is prioritized and followed up promptly.
Thank you for your patience — we truly appreciate you bringing this to our attention.
I see another user here has the same experience as I do. Even the same timeline and device.
I bought a new geekvape aegis legend 3 in May of this year. I had it for about 4 days when it stopped working. No display, no buttons worked, and it wouldn't reset or power on at all.
I took it to the vape shop I bought it from but as usual they don't do returns and instead helped me contact Geekvape customer service to start a warranty claim. On May 23rd I filled a claim and mailed the device off to California for them to evaluate and send a new one back to me. I made videos at their request of the device not working and sent photos and the videos to email support.
Fast forward to today and I still have not received a replacement and my 15+ emails are always answered with "We are experiencing shipping delays due to volume and stocks. We apologize for any trouble this has caused."
I have used Geekvape products for the last 7 or 8 years but will no longer buy from them based on this, my first warranty claim and customer experience I will no longer buy anything from Geekvape and feel everyone should be warned that they seem to be dragging this warranty claim out as long as possible to aviod sending a replacement device.
They have the same device on their website in stock and for sale so there is no reason they can't send me a replacement for a device that was defective.
Edit after Geekvape reply: My ticket number is Geekva-5236
GeekVape 回复2025-10-11
We’re truly sorry to hear about your experience and the delay in receiving your replacement device. That’s not the experience we want any of our long-time customers to have, and we sincerely apologize for the inconvenience this has caused.
Our team is currently reviewing all pending warranty cases to ensure no requests are overlooked. If you could please share your case number or the email address used for your claim via direct message, we’ll make sure your concern is prioritized for follow-up and resolution.
We truly value your many years of support for Geekvape and appreciate you taking the time to share your feedback — it helps us improve both our process and our service.
Customer support doesn't know how to read an email.
Writing this as dealing with them is like banging your head against the wall, my device started to fall apart after just regular use, I messaged them, sent a video about the issue, gave them a copy of the receipt, explained that I didn't have the box to get the code from, but they replied asking for it again, I think I've told them three times now that I don't have the box, it's as if they can't read, or don't bother. Also asking me for a code from the side of the device... THERE IS NO CODE ON THE DEVICE!! Never was, and it was bought from a legit seller in the UK. Just a bit annoyed, but as it was a fairly cheap vape, I'll go buy another one.. but from a different brand, I wouldn't recommend their products after this. Since when did you need the box to get the serial number for a device, it should be on the device, they claim there's a code on it which is nonsense, they don't even know their own products. I thought all products by law are meant to have a years warranty.
GeekVape 回复2025-10-11
We’re very sorry to hear about your experience and the frustration this situation has caused. We understand how inconvenient it can be to go through repeated requests, and we truly apologize if our communication has felt unclear or unhelpful.
Please note that the serial or security code is required only for verification so we can confirm product authenticity and process warranty claims properly. While this code is usually located on the packaging, we completely understand how easy it is to dispose of it — and we don’t want that to stop you from receiving assistance.
If you could please send us a direct message with your previous ticket number or the email address used to contact our team, we’ll have your case reviewed right away to make sure you’re supported properly.
We appreciate your feedback — it helps us improve our process and the experience for all our customers.
I placed an order back in June, they said that my order was ready sent me a tracking number and that tracking number consistently said that it was waiting for the package. So I contacted geek bar and had no response numerous times. First contact was by email then I tried phoned several times someone did finally answer but then they hung up on me and never answered again.
I have so many emails back and forth once they finally decided to start responding. They told me that they were out of one of the items I purchased. And this had been 3 weeks since I received the tracking number. I told them what they could replace it with and didn't hear back from them for about another week when I was finally able to get in touch with them again.
No mind you they said only one item was out of stock at that time they put my order at the back of the pile instead of making it a priority. So finally a month it's a full month and they say that they're shipping my order. I'm like okay are you shipping all of it minus the one that you said you was out of stock for. So they send me a list of what they are supposedly shipping me. I received three out of like the eight flavors that I ordered. Then they tell me that they're going to refund my money for the other items that they didn't ship. I still have yet to see that hit my account. I would order someplace else or go someplace else to pick these items up rather than ordering through geekbar.com! It said my order was shipping on June 30th I just received it today.
GeekVape 回复2025-10-11
Hi,
We’re very sorry to hear about your experience — that definitely shouldn’t have happened, and we understand how frustrating it must have been to deal with these delays and communication issues.
To help us look into this and resolve it properly, could you please confirm where you placed your order?
Thank you for bringing this to our attention, and again, we sincerely apologize for the inconvenience.
I had issues with my brand new aegis legend 3 geekvape right out the box. I sent them videos and my personal data. They approved my warranty in May this year, but for over 3 months now they have been lying to me and never honored the warranty in any kind of way.
edit: They sent my replacement tank two weeks before my warranty expired, so five to six months after warranty approval, with no communication for 3 months. I’ll give a couple of stars, but this felt like a very fishy tactic. The tank isn’t even the same color or model as the original, but at least it works well.
This was the most expensive vape I could possibly buy in my region, and since then I’ve just gone back to smoking cigarettes, so I can’t really rate durability or longevity.
GeekVape 回复2025-10-11
We’re very sorry to hear about your experience and understand how upsetting this situation must be. Please know that Geekvape takes customer privacy and product quality very seriously — we do not share personal information with any third parties, and we handle all warranty cases through our official support channels only.
We’d like to look into your case in detail and ensure your warranty concern is resolved properly. Could you please confirm your ticket or case number and where you submitted your warranty request (for example, through support.geekvape.com)? You may also reach us directly at [email protected]
so we can personally review your situation and provide assistance as soon as possible.
Thank you for bringing this to our attention, and we truly apologize for the inconvenience you’ve experienced.
Their shipping sucks ! States US warehouse but 2 fricken weeks and still don’t have device ! This is the very LAST chance Geek vape has with me ! I will no longer use their vapes ! Ya blew it GEEKs there are better companies that can at least mail a fricken box right !
Geek Vape is like EVERY last other vaping manufacturer: expensive poorly designed and poorly functioning junk which makes vaping a joke. They're into money, not vaping.
"Let me tell you about Geekvape and their Aegis Boost – or, as I like to call it, the 'Aegis Bust.' I bought this device thinking I was investing in something durable and reliable, given the 'Aegis' name and all the hype. Boy, was I wrong! From day one, it was a comedy of errors. The pod leaked like a sieve, turning my pockets into a sticky, vape-flavored mess. The battery life? Don't even get me started. It lasted about as long as a politician's promise.
But the real kicker came when it just stopped working. No warning, no flashing lights, just dead. So, naturally, I reached out to Geekvape, hoping for a simple warranty replacement. What I got instead was a runaround worthy of an Olympic marathon. They asked for photos, videos, proof of purchase, a blood sample, and probably the secret family recipe while they were at it. After weeks of back-and-forth, they finally told me, with a straight face, that the issue was 'user error.' User error? I plugged it in and tried to vape! Apparently, I'm doing it wrong.
So here I am, out of pocket and with nothing but a useless piece of plastic and metal to show for it. Geekvape doesn't stand behind their products, and their customer service is a joke. If you're thinking about buying an Aegis Boost, do yourself a favor and light your money on fire instead. At least that way, you'll get some warmth out of it. Avoid Geekvape like the plague unless you enjoy disappointment and frustration."
I purchased their most expensive kit, but the tank has been leaking since day one, and nothing can be done about it. The batteries charge and discharge at different rates on all their Legend 3s. Paint flakes off on its own, even without using the unit...go figure. My unlock sensors still work, but based on other reviews, they probably won’t last more than a month. Coils are hit or miss. The tanks are some of the worst on the market, so buying one from another brand is a must. Their support is useless...doesn't read messages and feels like clueless AI or non English speakers. The design looks good, but it's not recommended for any vapers unless you want to stay greasy & fiddle with it all night long. Hopefully, serious companies will start manufacturing soon.
Disappointed with Geek Vape
I’m extremely frustrated with Geek Vape. After purchasing a vape device years ago, I discovered they have discontinued the replacement tank, leaving me with a useless product.
Environmental Concerns
This decision contributes to unnecessary electronic waste, as many users are now stuck with devices they can’t use. It’s irresponsible and harmful to the environment.
Poor Marketing Strategy
Geek Vape’s focus on short-term profits over customer satisfaction is evident. Discontinuing essential components without support alienates loyal customers and damages their reputation.
Conclusion
I advise potential buyers to reconsider investing in Geek Vape products. Their practices reflect a lack of accountability and concern for both customers and the environment.
Their batteries die within the first month and then you can't replace them and you have to buy a new device. Stay away from geek vape. They are using 5-year-olds in China to make their products
Been using geekvape for mod and coils for 3 years, bought a dud coil and they don't want to know, will buy a new tank as soon as I use all my coils. No more of my money to them
2 days ago I purchased my geek vape boost. First off I did not realize I was getting an updated version of the on me I wanted. So when I got home to get it going I was really disappointed, their new menu screen it's too much work just to vape. I don't like it it's not easy to use for people like me I just want to fill up my vape select my strength and go I don't want to have to go and pick a mode or any of that crap. Actually had to go back down to the vape shop and have them get it started for me because I couldn't figure it out. Now it's been 2 days and it leaks. There's so much vape juice coming out of that knob that opens the airway. The pot is that what it's called the part that holds the juice falls out so easy. I've been through so many Vapes in the last 3 months and by far this is the worst purchase. And this is definitely the worst purchase for a geekvape in the last 6 years. This used to be my favorite brand but I was sick of the atomizer breaking so I went with a different brand that one so I went with a different brand and didn't like that one dies so fast I was like okay I'll just go back to the heat plates the wrong choice. And I never knew what these reviews meant when they talked about the flavor profile that I get in now because you don't get the full flavor like this either very muted compared to my other ones. And it also dies pretty quickly as well. The only thing I like about this is the color and how you fill it. If I could give this vape a 0 out of 5 Stars I would do it. I'm sure I'm going to spell the model wrong way I don't even know how you pronounce it. Aegis pretty sure that's what it's called and like I said it's the new one not the old one I bought this on March 11th 2025 from Pueblo Colorado. I really hate the screen I really hate it I'm trying to figure out how much battery life I have on it and all I see is the smoke little gif video thing. I'm so frustrated with this purchase. I literally just read this sucker up and it's almost empty now that's how much juice I lost out of the back slot. Although I wouldn't be surprised if it got cracked with how many times that little babe juice holder has hit the floor because it just pops out so easily.
Even though I was able to provide PROOF that the item never reached me and was returned to sender, they try to pretend they are a large company that is so successful in business they can only use automated response with worthless automated answers . Their practices are unethical which is why they have almost zero stars (if you consider that every company gets at least one star to begin with). I have proven to them that the item has been returned and contacted USPS as they insisted upon. USPS says there is nothing more to do as the item was returned to sender.
had a Geekvape aegis pod for 3 or 4 years and was very pleased with them .Now they have been discontinued and the new AP2 has been launched.
Don't bother 😌. What a nightmare I have been emailing for 3 or 4 days now .There aftercare team just keep repeating the same questions and add a new question,another request and the same questions.Send video clip !!! done .Then ask for all the previous questions and a laser code number which is very hard to even see .Really felt they were just trying to grind me down ,which they did .Will never deal with them again. As for the Aegis pod 2 ( ap2).They have gone backwards. Awkward refill point and worked for 3 week then just stopped. But the aftercare service was horrendous.
Long time customer lost .
Geek vape with the magnetic top doesn't work. The magnet keeps falling out over and over again. What junk. I'm quitting smoking but using this thing is almost impossible. What a piece of crap.
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