Reputable manufacturer of electronic cigarettes, top innovative designs and high quality engineering, provides some of the best mods & kits such as Aegis, Athena and high performance tanks, such as Zeus, Ammit, Griffin RTA...
Most reviewers were let down by their experience overall. Consumers frequently reported severe issues with product quality, such as leaking tanks, faulty components, and devices breaking down completely after a very short time of use. People also complained about extreme shipping delays, missing orders, and unhelpful communication when trying to resolve difficult warranty claims.
Some reviewers were happy with the company, mentioning outstanding customer assistance, polite advisors, and fast replacements for faulty items. Others also praised the solid design, durable build, and reliable performance of certain devices they purchased. Buyers noted that working products functioned well and offered a satisfying experience.
I purchased a vape through this company. Waited for 2 days to receive confirmation before I decided to email asking about my order. It took a week for someone to respond and they just sent 3 automated responses. I confronted them about my treatment and they just refunded my order without consultation. Will not be patronizing this shop again. They are absolute garbage.
Here they go trying to lie and save face. I have received no contact stating anything similar from this company directly. They refunded and canceled my order. Never even shipped it, USPS never received it. They never gave me a tracking number, nothing. I've been in contact all night, yet they ignored my emails and replied to my review. Its honestly laughable. Geekvape is a joke. Try again.
GeekVape 回复2026-01-08
Hi,
We’re sorry to hear about your experience and understand how frustrating the delay and lack of clear communication must have been. This is not the level of service we aim to provide.
To allow us to review your order details and provide proper clarification regarding the response and refund, please reach out to us directly at [email protected]
. Our team will be able to assist you further and address your concerns in detail.
Thank you for taking the time to share your feedback.
This started back last June when received a defective vape pen for GEEKVAPE. reported within a month and said replacement would be sent. Checked numerous times between August and October due to no replacement. was told that unit no longer available was it ok to send a substitute which I approved, checked on it constantly from October til mid December and after numerous complaints was told it shipped around Dec. 16th. followed tracking number provided until it reached post facility in Georgia (sent from California) where it was held up starting Dec. 26th, filed complaint with USPS and then learned today that shipment was being held and not delivered because of counterfeit postage. DO NOT DO BUSINESS WITH THIS ORGANIZATION... I sincerely hope the USPS goes after them...
GeekVape 回复2026-01-07
Dear Billy,
We sincerely apologize for the experience you’ve had with your replacement device. We completely understand your frustration given the delays and complications. Please be assured that the replacement unit we sent is a genuine Geekvape product, and the issue with USPS regarding postage is under investigation with our warehouse and shipping partners.
We take concerns like this very seriously and are working to resolve the matter as quickly as possible. Your feedback is invaluable, and we truly regret the inconvenience caused. If you’re open to it, we would like to assist you directly to ensure your replacement is received promptly. Please reach out to us at [email protected] so we can make this right.
Thank you for your patience and understanding.
I prefer to buy local. For that reason I end up buying geek fake products. I’m encouraging the local store to find a different product line because the geek vape reliability is as bad as you could possibly achieve if you tried your best to achieve putting a product line on the market that is unreliable. Constant cold solders inside the mods and tanks that leak are the mission at geek vape. Customer service behaves like some jerk, sitting around and laughing about how they refuse to stand behind their product lines. I’ve been vaping for nine years. I currently have 4 Z type tanks. All of them leak fluid badly. I’ve been through at least 10 geek vape mods. I have to take them apart and re-solder the blue wire cold solders constantly.
GeekVape 回复2026-01-05
We’re truly sorry to read this and appreciate you taking the time to share such detailed feedback. It’s clear how frustrated and disappointed you are, especially after many years of vaping and repeated experiences with our products that did not meet expectations. That’s not the experience we ever want to deliver.
Hearing about leaking Z tanks and repeated solder issues with multiple devices is concerning, and we understand how this would completely erode trust in our brand. Your comments about reliability and build quality are taken seriously, and we assure you this feedback will be shared with our product and quality teams for review.
We’re also very sorry that your interactions with customer service left you feeling dismissed. That is unacceptable and not reflective of the standards we expect from our support team. We sincerely apologize for that experience.
While we respect your preference to shop locally, we would still like the opportunity to properly review your concerns and see if there’s any way we can assist, whether through troubleshooting, inspection, or warranty support where applicable. If you’re open to it, please reach out to us directly through our official support channels so we can look into this more closely.
Thank you again for your honesty. Feedback like yours, even when difficult to hear, is essential for us to improve.
— Geekvape Support Team
I bought an Aegis Legend 5 that quit working in under 90 days. I contacted Geekvape who had me send them my defective device in exchange for a replacement under warranty. I later get a notification from USPS that the replacement Geekvape sent was found to bear counterfeit postage and the package had been seized as a result. Google “counterfeit postage Geekvape” and you’ll see this is not an isolated incident. I got the notification 5 days ago and haven’t gotten a solution from Geekvape Support thus far. They keep putting me off until their “warehouse manager” can get back to me.
GeekVape 回复2025-12-30
Hi there,
We’re truly sorry for the frustration and inconvenience this situation has caused, especially after you followed the warranty process correctly and were already without your device. We understand how concerning it is to receive a notice like this from USPS, and we completely see why the delay feels unacceptable.
Please know that this matter is being taken seriously and has been escalated internally. Our team is actively coordinating with the warehouse and shipping partners to verify what happened and determine the appropriate resolution for you. While this review process can take time, it’s only to ensure the issue is handled accurately and fairly.
We appreciate your patience and want to assure you that we are not ignoring your case. Your experience does not reflect the level of service we aim to provide, and we’re committed to following through with a proper solution.
Thank you for bringing this to our attention.
Just look at the reviews. Look at the similarities not the differences in the reviews. Months to get orders, deceptive website about shipping times, email them and they reply that it was pre order and not in stock. Reputation for online sales is everything, screw your customers and we go elsewhere. Finally got refunded on an order made over 30 days ago after I contested the charge through BofA for deceptive business practices. Most people who I work with used Geekvape products (past tense) due to Geekvape screwing them over. RIP Geekvape and have a great Christmas there in china…. Again reputation is everything.
GeekVape 回复2025-12-25
We’re truly sorry to hear about your experience and appreciate you taking the time to share this feedback, even though we understand how frustrating it has been.
We sincerely apologize for the long wait, the lack of clarity around stock status, and the disappointment this caused. That is not the experience we aim to provide, and we acknowledge that delays and miscommunication — especially regarding preorder or availability — can seriously impact trust.
While some orders may be affected by regional fulfillment, distributor timelines, or preorder listings, we recognize that this was not communicated clearly in your case, and for that we take responsibility. We’re also glad to hear that your refund has been completed, though we regret that it reached the point of needing a dispute to resolve it.
Customer trust and reputation matter greatly to us, and feedback like yours is taken seriously and shared internally to help improve transparency, order handling, and communication moving forward.
We appreciate your honesty and regret that we were unable to meet your expectations. We wish you all the best, and we hope future experiences with other brands are smoother and more positive.
— Geekvape Team
Every geekvape mod I’ve had has deteriorated rapidly and all have been affected by their poor pod design causing major leakage of juice straight into the device and random firing causing a safety issue. One device I had was so full of juice, it was filling the digital screen and wasted numerous bottles of juice as well the screen began to no longer function due to the copious amounts of juice filling the device and wires. The pleather around the device also rapidly disintegrated and changed in color due to the juice constantly being on the device despite rarely letting it tip over. This is just poor pod design and bad quality plus incredibly unsafe. I then changed to a newer geekvape mod, all was well for awhile with the top fill pod design until suddenly the pods were never available and then a new pod design was released with the fill now on the side of the pod. The first pod instantly gave me issues resulting in it being thrown away after only a few days. It rapidly leaked to the point I could watch the juice seep out of the tank and suddenly the device began firing despite no button being pushed. Somehow the pod was activating the pull and causing it to burn. The next pod leaked less but still caused the random firing of the device. I’d just be holding the device and move it slightly in my hand and suddenly it would start firing like crazy and wouldn’t stop unless I pulled the pod from the device. Third pod leaked more than the second, again rapidly leaking and filling the device with juice and the random firing was worse with this one. I could not place the device in my pocket or even hold it as it would randomly begin pulling and burning incredibly hot. I just threw this device away after having around 3 or 4 devices with geekvape over the past 3ish years and will be switching to vaporesso moving forward.
GeekVape 回复2025-12-21
Hi, thank you for taking the time to share such a detailed review. We’re truly sorry to hear about your experience, especially the leakage and unexpected firing issues you described. We understand how frustrating and concerning this must have been, and we take safety-related feedback very seriously.
What you’ve outlined is certainly not the experience we aim to provide, and we regret that multiple devices and pods did not meet your expectations over time. Pod leakage and liquid ingress can affect device performance, and we appreciate you explaining how this impacted both usability and safety in your case. Your feedback regarding pod design availability and changes is also valuable and will be shared with our relevant teams for further review and improvement.
While we respect your decision to move to another brand, we genuinely thank you for your honesty and for using Geekvape products over the years. Feedback like yours helps us identify areas where we need to do better. We wish you all the best moving forward and appreciate you bringing these concerns to our attention.
Extremely Disappointing Customer Service
I submitted a warranty request for a leaking Geekvape device, and the claim was approved with the ticket number Geekva-6838.
Since then, it has been nothing but frustration.
I have been trying to contact the service center for months, and every single time I receive the exact same automated response:
“We are waiting for a shipment from the warehouse.”
No updates, no solution, no timeline — just endless waiting.
For a company that sells premium products, this is extremely disappointing.
I honestly expected Geekvape to take their warranty promises seriously.
Instead, I have only been delayed, ignored, and given repetitive answers with no progress.
Conclusion:
❌ extremely slow customer service
❌ no reliability in handling warranty cases
❌ months of waiting without any resolution
❌ copy-paste responses instead of real support
Based on my experience, I cannot recommend Geekvape at all.
GeekVape 回复2025-12-11
Thank you for sharing your feedback, and we’re truly sorry for the frustrating experience you’ve had with your warranty case. This is not the level of service we aim to provide, and we understand how disappointing it must be to wait for months without clear updates.
We sincerely apologize for the repeated responses and lack of progress — your concern should have been handled with more transparency and urgency. We appreciate you bringing this to our attention, and we will be escalating your case internally to ensure it is reviewed properly.
Thank you for your patience, and again, we’re very sorry for the inconvenience caused. We hope to make this right for you.
ORDER 12-2-25, WAS TOLD 2 DAYS LATER ORDER WAS PRE-ORDER ITEMS. TRIED EMAILING GEEKVAPE, NO RSPONSE OTHER THAN ARGUMENTIVE WITH SAME EMAIL OVER AND OVER. (EX: Dear Valued Customer). After 8 days Geekvape CANCELED my order. On 11th day my CANCELED ORDER was READY at the Warehouse (SURPRISE). But since my Order was Canceled by Geekvape I was told I could Order, my Canceled Order AGAIN...seriously! These people DO NOT know how to run a Business OR treat there, "Valued Customers", you get the SAME email over and over and over again OR here is the icing on the cake; they tell you to email store(at)geekvape.com AND than you get, when you send an email Nhelle from Warranty OR Barbara from Sales OR Tim from God only knows. AWFUL Customer Service Lies and MORE Lies from the Technical Support if you CALL THEM. WARNING...not worth the headache!
GeekVape 回复2025-12-11
Thank you for taking the time to share your experience. We’re truly sorry for the inconvenience and frustration caused by the handling of your order. This is certainly not the experience we want any of our customers to have.
We apologize for the repeated email responses, the lack of clear updates, and the confusion regarding your order status. Your feedback shows that we fell short in communication and consistency, and we understand how upsetting it must have been to receive mixed information from different teams.
Please rest assured that we are reviewing this case internally to understand what went wrong and to prevent similar situations from happening again. If you are still interested in receiving your original order or need assistance with placing a new one, we would be more than willing to help you personally and ensure a smoother process this time.
Again, we sincerely apologize for the inconvenience and frustration this has caused. Thank you for bringing this to our attention — your feedback is important for improving our service.
Personally, I have bought 3 vapes from geekvape as they were not working fully and they offered me 3 warranty claims despite it being out of the warranty time period.
There was this lovely young woman named Cath who dealt with my issue so well and she's the reason why I had such a great day. I'm autistic and she treated me like she would've treated anyone and she was so subtle and nice and I highly reccommend buying vapes from here.
GeekVape 回复2025-12-11
Thank you so much for taking the time to share your experience with us. We’re truly happy to hear that our team was able to support you, and it means even more to know that Cath made such a positive impact on your day. She will be thrilled to hear your kind words.
We appreciate your trust in Geekvape and are grateful for your continued support. If you ever need help again, we’re always here for you. Thank you for recommending us!
WHERE IS MY ORDER? (GK210842) 2 EMAILS SENT AND NO RESPONSE FROM GEEKVAPE. ORDERED 12-02 AND NOTHING! MY ORDER HAS NOT BEEN PROCESSED OR SHIPPED! I PAID FOR 1-5 DAYS...NOTHING!
GeekVape 回复2025-12-07
Hi there,
We’re very sorry for the delay and for the frustration this has caused — that’s certainly not the experience we want for you.
To assist you with order GK210842, please contact our dedicated order support team at [email protected]
. They handle all store-related inquiries and will be able to check the status of your order and provide an update as soon as possible.
Thank you for your patience, and again, our apologies for the inconvenience. We’re here to help get this resolved for you.
Purchased a DIGI Q Vista back in July by mid August the magnets in the pods would not remain stabilized, reported and asked for replacement, approved, waited 6 weeks for shipment (some due to tariff situation) checked a couple of times and finally told totally out of stock on Nov. 10th, approved a substitute and now still nothing after checking 10 days ago. AVOID them
After review again on Dec. 3rd, they reached out and once again said in expedited status with their shipping department and I would be notified of shipment plans. Here another 10 days NOTHING, just being ignored for purchase made in July and reported defective in early August. They truly don't care
GeekVape 回复2025-12-03
Hi Billy,
We’re truly sorry for the experience you’ve had — this is far from the level of service we aim to provide. Your replacement should not have taken this long, and we understand how frustrating it is to wait, especially after already dealing with an issue with your device.
The delays you encountered were caused by a combination of stock shortages and customs/tariff restrictions, but we recognize that these are internal challenges and should not have impacted you this way. Your feedback is valid, and we appreciate you bringing this to our attention.
We’d really like to resolve this for you as quickly as possible. Please reach out to us at [email protected]
with your case number or email address used for the claim, and we will personally review your replacement request and make sure it is prioritized.
Thank you for your patience, and again, we sincerely apologize for the inconvenience you’ve faced. We’re committed to making this right.
I now have three GeekVape devices. They ALL develop the same problem. The tanks start leaking. Juice seeps into the electronic internals and affects their performance. Like being able to connect them to a charger. It only took a couple of weeks for the last one to start doing this.
GeekVape 回复2025-12-02
Hi
Thank you for taking the time to share your experience, and I’m truly sorry to hear about the repeated issues you’ve encountered with your devices. We understand how frustrating it must be to have multiple units develop the same problem — that’s absolutely not the quality and reliability we want for our customers.
Leaking and performance interruptions are definitely not expected behavior, and we’d really like to take a closer look to make things right. When you’re ready, please reach out to us through our official support channel with your device details and proof of purchase so we can assist you directly with troubleshooting or warranty options:
📩 [email protected]
Your feedback is extremely valuable, and it helps us improve our products and user experience. Thank you again for bringing this to our attention — we’re here to help and we’d really appreciate the chance to resolve this for you.
Been using a geekvape sonder q for 3 months, I suppose I should be happy it’s helped me stay smoke free but the constant leaking pods drive me mad.
Reached out to ask why this is happening & if they could recommend a vape that won’t leak but was basically told that’s just the way it is, they all leak!!
GeekVape 回复2025-11-20
Hi there, thanks for sharing your experience and congratulations on staying smoke-free — that’s something to be proud of.
We’re sorry to hear that your Sonder Q pods have been leaking. While a small amount of condensation can happen with pod devices, constant leaking isn’t expected, and we definitely want to help you get this resolved.
To assist you properly, our support team will need a few details such as the pod batch number and usage conditions. Please reach out to us at [email protected]
or through the official Help Center so we can look into this and provide the best solution for you.
If you’re considering another device with stronger leak-resistance, you may also ask our support team for tailored recommendations based on your vaping style — they’ll be happy to guide you.
Thank you again for your feedback, and we hope to get this sorted for you as soon as possible. 💙
My product was defective and they replaced it and had great customer support. 5/5 would recommend geekvape to anyone wanting a quality vape
GeekVape 回复2025-11-19
Hi there!
Thank you so much for your wonderful review. We’re sorry to hear your first product arrived defective, but we’re very glad our team was able to get a replacement to you quickly. Your satisfaction means a lot to us, and it’s great to know our customer support made a positive impact.
We truly appreciate your 5/5 recommendation and your trust in Geekvape. Enjoy your device, and if you ever need anything in the future, we’re always here to help!
— The Geekvape Team
Customer Service Jessie is very great! I tslked to her over the phone and help me follow up my order in geekvape store, this means a lot to me! You deserve a raise!
GeekVape 回复2025-11-11
Thank you so much for your kind words! 💙
We’re delighted to hear that Jessie was able to assist you and make your experience a positive one. Your feedback truly means a lot to our team — we’ll be sure to share your message with her!
Thank you for choosing Geekvape, and we appreciate your continued trust and support.
Was always using a different brand, i visited a local vape shop in Milton Keynes to buy a mod and was sold the Geekvape...
Ever since i have had it, its been a load of rubbish, there is a hand switch that is a pressure switch which means i have to hold it with one hand to unlock the device, then the second hand to activate the button.
Trust me on this one, look for a different product, you WILL thank me later !!!
GeekVape 回复2025-11-11
Thank you for sharing your feedback. I’m truly sorry to hear that your experience with your Geekvape device hasn’t met your expectations. We completely understand how frustrating it can be when a product doesn’t perform as you hoped.
Please rest assured that this isn’t the experience we want for our users. If you could reach out to us at [email protected]
with your device model, SC Code number number, and a brief description of the issue, we’d be happy to review your case and see how we can help resolve this.
We truly appreciate you giving Geekvape a try, and we hope we can turn your experience around.
I have never had an issue with the product, the people or the service. Very impressive all round I have to say.
GeekVape 回复2025-11-05
Thank you so much for taking the time to share your experience! We’re absolutely thrilled to hear that you’ve never had an issue with our product, our people, or our service — and that you found everything “very impressive all round.”
Your kind words truly mean a lot to us. We strive every day to deliver excellence in every interaction, and knowing we hit the mark with you is fantastic.
If there’s ever anything more we can do for you, or if you have suggestions on how we can be even better, please don’t hesitate to reach out. We look forward to serving you again soon!
No info on order. No reply. No shipping. No nothing. Payment worked though. Takes the money before shipping...
GeekVape 回复2025-11-02
We’re very sorry to hear about your experience and understand your frustration regarding the lack of updates. Please note that Geekvape.com handles warranty and after-sales support, while order and shipping concerns are managed by our store team.
Kindly contact them directly at [email protected]
so they can check your order status and provide tracking details.
The warranty process is superb! Just a little delay due to stock issues but the customer support are very polite.
GeekVape 回复2025-10-28
Thank you so much for your kind feedback! 🌟
We’re delighted to hear that you had a positive experience with our warranty process and customer support team. We truly appreciate your patience and understanding regarding the slight delay due to stock availability. Your satisfaction means a lot to us, and we’ll continue working hard to provide fast and reliable service.
Thank you for choosing Geekvape! 💨
my vape screen broke and they sent me a brand new one only reason it did not get 5 stars is because it was not the color I asked for but other than that great customer service very fast and efficient.
GeekVape 回复2025-10-30
Hi
Thank you so much for your kind words and for taking the time to share your experience! We’re glad to hear that you received your replacement quickly and that our team was able to assist you.
We’re sorry to hear the color wasn’t exactly what you requested — we truly appreciate your understanding and feedback, as it helps us improve our service moving forward.
Enjoy your new device, and feel free to reach out anytime if you need further assistance!
Best regards,
The Geekvape Support Team
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