Reputable manufacturer of electronic cigarettes, top innovative designs and high quality engineering, provides some of the best mods & kits such as Aegis, Athena and high performance tanks, such as Zeus, Ammit, Griffin RTA...
Most reviewers were let down by their experience overall. Consumers frequently reported severe issues with product quality, such as leaking tanks, faulty components, and devices breaking down completely after a very short time of use. People also complained about extreme shipping delays, missing orders, and unhelpful communication when trying to resolve difficult warranty claims.
Some reviewers were happy with the company, mentioning outstanding customer assistance, polite advisors, and fast replacements for faulty items. Others also praised the solid design, durable build, and reliable performance of certain devices they purchased. Buyers noted that working products functioned well and offered a satisfying experience.
Bought a Sonder U as my mate had recommended it as a great replacement for getting a similar vape style to disposable ones, which always seemed much nicer than any refillable vapes I had. The Sonder U was pretty good but after 6 months it has started to give up the ghost. Likely due to woefully leaky pods, the suction sensor for starting the vape is now intermittent at best, and when it does work it continues burning even after suction has stopped. This is likely due to leaky pods getting fluid on the sensor. I'd happily try to fix it myself but it's a sealed unit that cannot be opened for inspection without breaking it permanently. So I'm stumped now with a poor quality product. It might be a silly analogy but all I can think is, if society was able to engineer airtight submarines and space shuttles almost a century ago, it's frankly embarrassing that a company in the 2020s cannot create a rudimentary product that is safe from leaks or sensor damage. Tacky, low quality product.
Pending law suit against dangerous faulty products
Laughable customer service and products. Selling faulty products and now having a law suit pending regarding faulty dangerous products. DONT BUY THESE PRODUCTS!!
1 star is too good as I can't leave 0 stars. My geekvape exploded on me and caused 3rd degree burns. I got in touch with geek vape. They wanted proof of everything. I sent them proof of receipt, burns to my stomach, video of remains of vape, pics of it too. They asked me for all this proof. They now asking for other proof. They will not accept responsibility for a faulty product they sold. All I would say is totally avoid this company at all costs. Their customer service is atrocious.
When you get a disposable vape that actually works, they’re lovely. Unfortunately, I have had the recent experience of buying multiples and having less than 50% work more than 2 days. Their warranty process is 14 days and you have to start with the company you bought it from who jerk you around for two weeks and then both companies tell you you’re out of warranty. Here in CA you can’t buy these from a storefront anymore so you’re really at the mercy of the company’s ethics and Geek Bar’s ethics are terrifically sub par. I’m going back to Flum and I would suggest trying that company. Never had a single disposable not work from that company.
If I could give 0 stars I would. Horrible customer service. Talked to multiple people in the same thread. Sent everything they asked including videos and still was asked to send more. Returned product back to their warehouse in San Lorenzo, Ca with the address and name they gave to me in the email only to email saying they’re in the Philippines. What a joke. Oh, and I can’t even view their website anymore after clicking a link they also sent me in the same thread. Never again. Do not buy from them!
Just bought my second Geek Vape. I'm quitting reg cigs and was a chain smoker. Lasted me all month with heavy use. ( I use reg setting) Even after it hit 00 vape left I could still hit it for a few days. Excellent product.
perfet for 2 week and then DEAD, when you contact customer service they want you to send them SOO MUCH information that they make it imposible to return or exchange the item... clever tactic but they will lose customers faster than they gain them and they dont give a shit.
Vape suddenly stopped working and even didnt charge. Contacted support and they gave a huge list of things to provide, by the time I have done this I could have purchased a new one and used my time to earn more money than the vape is worth.
They have a long list of things you need to send in order to prevent you from getting a refund or replacement.
Nice product, but poor service, will not buy anymore.
Well I got a wenax stylus device of theirs and worked fine for about a week and a half before it started just not hitting not holding a charge anymore it leaked out of the bottom and spit out of the top. And after 2 and a half weeks of owning it they won’t live up to their 90 day warranty because it’s “general wear and tear that just happens over time”. So apparently about 18 days is too long of time to have have of these and get a replacement. Even the customer support was terrible it took them at least a day or two for each response. Even if u watch a YouTube review and they talk good about it, their rly just doing it for the free clout they get I hope nobody else makes the mistake of going with geekvape that I did.
I’d give this company negative stars if possible , absolute joke of customer service if you do have a mod fail , owned there z100c ( there most expensive device ) and was offered a 30$ mod for replacement after 2 weeks of emails with them . They didn’t wanna accept the fact there mod messed up and just wanted me to take a huge loss and settle for it . They can keep there junk . I won’t buy another product from here ever again
Since I can't give zero stars, they unfortunately get more than deserved with 1 star. Do not waste your money on GeekVape. They knowingly build faulty products and their customer service is trained to do anything except provide customer service. Much better choices available from much better brands that stand behind their product. Built in China. No wonder it's garbage
Be careful scammers!!
my new Geekvape got defective in the first 14 days.
i went to their website and after 3x 2h support session i still didnt recieved my replacement...
they always say they busy and i will receive in the next 48h a email for my replacement. never got an email and its now over 1 month
Bought a geek vape L200 mod kit & it didn’t even last 2 months. Today it kept showing 2 bars on the second battery, even when I switched batteries. When I hit it, it would stop & say overheat after a second or two. Disappointed to say the least!!
Way too slow fulfilling orders timelyhat a waste of my time and money
What a waste of my time and money. I ordered atomizers. USPS tracking reflects the shipping label was created, awaiting item. GeekVape staff use the excuse that delays are being caused for USPS due to weather. Post Office doesn't have order yet per their site. Three weeks later GeekVape staff say item was overlooked because of their peak season. I don't CARE for excuses. Stop taking orders/money if you can't fulfill timely. Website states 3-5 days. I wasn't aware this order was coming from some basement in China. Clarify shipping time lines on website.
This is my 2 one I got in geek mode I would not get this again it is a piece of crap. It leaks their coils are bad. I would much rather pay a little bit more and get a different brand. I just want one that works definitely and it’s like if you go to the stores the vape store you might as well forget that because most of them are either gonna be recalled which I’ve run into that and you can’t find the coils, so I started getting more expensive ones order online and they are great so don’t deal with these stores in town. They don’t care.
geek vape is complete rubbish. ive had three of their products, which cost approx 80 quid including batteries. the latest problem with their product was 'atomizer short' on a brand new tank!!!! ive had so many problems before this, and their support is rubbish. Ive just thrown all three 80 quid vapes into the rubbish bin, as i just dont have the patience anymore. i think the people making and selling geek vape are pure evil and i wish them all to froad. save your money ....
YetAnotherScamChineseCompanyRippingOffTheEuropeans shame on anybody who works for this criminal organisation pushing satanic death product that kill and maim. Scunthorpe.
Purchased in December 2023, started leaking inside itself a month later. Contacted support for a replacement. Finally got approved for the replacement a month after starting the ticket. They said it would take 30-45 business days to receive but after 2 months, I emailed again. They said they had a backorder & would be out soon. They sent a tracking number (China post) but now another 2 months later, still no replacement. Customer support could only say that a supervisor will call me tomorrow. I won't be holding my breath...horrible support.
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