Reputable manufacturer of electronic cigarettes, top innovative designs and high quality engineering, provides some of the best mods & kits such as Aegis, Athena and high performance tanks, such as Zeus, Ammit, Griffin RTA...
Most reviewers were let down by their experience overall. Consumers frequently reported severe issues with product quality, such as leaking tanks, faulty components, and devices breaking down completely after a very short time of use. People also complained about extreme shipping delays, missing orders, and unhelpful communication when trying to resolve difficult warranty claims.
Some reviewers were happy with the company, mentioning outstanding customer assistance, polite advisors, and fast replacements for faulty items. Others also praised the solid design, durable build, and reliable performance of certain devices they purchased. Buyers noted that working products functioned well and offered a satisfying experience.
I made an order to buy a geekvape vaping device And they have the order number and when it was ordered and everything, I've taken a snapshot of all. I try to get a hold of the support department they say this is only for warranties through chatting online because there's no other way of getting a hold of them and they said that this is the warranty department we can't help you with finding your order you'll have to email sales... And of course you can only get a hold of sales through email... So doesn't that seem shady??... They have no problem taking your money but if something like this occurs it's a pain in the ass to find out where your order is or even if they've sent it, so I downloaded the app they want me to download to track my order... And it says order not found but I try to get a hold of someone and they say in a big loop that sorry this is the warranty department and then they send you a link to download the app to find your order, when I ordered on the 18th of April of 2024 and today is now the 30th of April of 2024... I checked my bank account they've taken my money... I want to know where the product is... I don't recommend ordering through geek vape online at all, If you want a vape literally go to a vape shop and pick it up yourself I never recommend order a vape online. This is the most terrible issue I've had to deal with, they might make good equipment but they're a pain in the ass to try to deal with online
GeekVape 回复2024-05-14
Hello, this is Geekvape Customer Service. We are sorry that our service was not satisfactory to you. But please understand that we need some information to prove the authenticity of our products and problems. You can rest assured that we will try our best to solve your problem. Thanks for your understanding again.
Here, I am rating the customer service which was awful for my personal experience. Unfortunately my Wenax M1 got broken after the free-return period was expired and hence I had to go with the legal warranty. Many e-mail and replies, many days and finally Amazon solved the problem once I shared with them the e-mail exchange with their customer support.
I bought a Wenax M1 and the product worked well, before got broken. It is cheap (€15) compared to others e-cigarette on that market segment and also the atomizers are cheap (€12 x4). Overall, I think that they are providing competitive products as long as customers can rely on the seller for the device legal warranty which in Europe is 2 years for final customers.
Then way 1* review just for the customer service? The legal warranty is an important part of the product value and in my case 77% of it. Unfortunately, Amazon suggests to contact the Geekvape's customer service when the issue is covered by the legal warranty.
The Geekvape's CS could have addressed my request in a very simple way: please, check with the seller before and explain how to reach them using the Amazon website. Many people buy from Amazon, not few. That kind of suggestions should be included into a FAQ with the first CS answer.
A Customer Service is the first point of contact but not necessarily those who solve the issue but delivering valuable information. On the other hand, they should be the last resort for those did not find any other way to address the issue. They failed in both - informing and solving - and they upset me.
IMPORTANT - To support you and to provide you the legal warranty the customer service asks for the codes that are printed on the paper-box. Moreover, it will ask you also to scratch below the QR code for providing the hidden serial number. However, under the foil layer, it is printed the same serial number that can be read from the QR code, at least in my case. Hence the hidden code provides zero security protection because it does not add any information.
GeekVape 回复2024-05-14
Hello, this is Geekvape Customer Service. We are sorry that our service was not satisfactory to you. But please understand that we need some information to prove the authenticity of our products and problems. You can rest assured that we will try our best to solve your problem. Thanks for your understanding again.
After buying quite a few different vapes that broke when I dropped them or wore out fairly quickly I bought a Geekvape. It's still working a year later which is a record for me. It's sturdy and very well engineered. The batteries (bought separately) are replaceable and it comes with spare parts as well which was very helpful.
Puchased a Geekvape ONE four months ago. First pod burned up on my first breath. Ordered two 3 pack replacement pods over the ensuing 4 months. 4 of those 6 did not last a week before burning up. Customer service basically said "Sorry, your problem, not ours". Lousy quality. Abjectly horrid customer service. Will never use this company again. Do not recommend.
GeekVape 回复2024-05-14
Hello, this is Geekvape Customer Service. We are sorry that our service was not satisfactory to you. But please understand that we need some information to prove the authenticity of our products and problems. You can rest assured that we will try our best to solve your problem. Thanks for your understanding again.
Awful customer service system. Bought two vapes, neither worked. Waited two months for a replacement. Replacements didn't match original product and was told we can't return them again and there's nothing they can do. I liked this companies vapes for awhile but nothing can be done I guess if you can't order what you want.
GeekVape 回复2024-05-14
Hello, this is Geekvape Customer Service. We are sorry that our service was not satisfactory to you. But please understand that we need some information to prove the authenticity of our products and problems. You can rest assured that we will try our best to solve your problem. Thanks for your understanding again.
I bought a geek vape and their guarantee is worthless. They don't honor it
I bought a geek vape. After 21 days it started malfunctioning. I changed the pid but it was still malfunctioning on and off. I tried returning it with the receipt and was refused so I tried with the guarantee. It took me hours to write take pictures send emails and do the whole process. Day after day they would ask more things. In the end the guarantee was worthless. After making me do everything they stop contacting me. One of the worst companies I ever dealt with
GeekVape 回复2024-05-14
Hello, this is Geekvape Customer Service. We are sorry that our service was not satisfactory to you. But please understand that we need some information to prove the authenticity of our products and problems. You can rest assured that we will try our best to solve your problem. Thanks for your understanding again.
I ordered a vape from the online store and there was a small delay in the shipping because part of the order was on back order and I wasn't aware. Partially my fault I guess but it didn't mention this anywhere, I contacted customer support and they were able to send me the vape before the extra coils for 5.00 came in about 5 days. The quality of the vape is good.
I bought a mod, 2 weeks later one of the pins below the tank got stuck down. After 2 months of emailing everyday, they did send me an upgrade. 3 months later the top of the mod came flying up and hit me in the face while trying to use it. I contacted warranty. Today i get an email stating that they only give out 1 replacement, and this "replacement"; which has a full warranty, is out of warranty.
GeekVape 回复2024-05-14
Hello, this is Geekvape Customer Service. We are sorry that our service was not satisfactory to you. But please understand that we need some information to prove the authenticity of our products and problems. You can rest assured that we will try our best to solve your problem. Thanks for your understanding again.
Utterly appalling customer support, tried to warn them of dangerously faulty products, I never spoke to the same 'name' twice in an email. Completely automated responses and then they wanted me to make video`s of myself using their faulty products when I had warned them of dangers??? wth?
GeekVape 回复2024-05-14
Hello, this is Geekvape Customer Service. We are sorry that our service was not satisfactory to you. But please understand that we need some information to prove the authenticity of our products and problems. You can rest assured that we will try our best to solve your problem. Thanks for your understanding again.
8 Year geek vape user exclusively.
This Company has been run into the ground and I will never purchase or recommend any of their products again.
Go back to your roots and try to regain what made you successful.
GeekVape 回复2024-05-14
Hello, this is Geekvape Customer Service. We are sorry that our service was not satisfactory to you. But please understand that we need some information to prove the authenticity of our products and problems. You can rest assured that we will try our best to solve your problem. Thanks for your understanding again.
Just another scam company. 3-5 working days they advertise. Paid for expedited shipping for quicker service and still not delivered. Check tracking and it was sent the cheapest rate coming from China. Order from a USA warehouse? Lol Zero customer support. Stay away will most likely have to chargeback
GeekVape 回复2024-05-14
Hello, this is Geekvape Customer Service. We are sorry that our service was not satisfactory to you. But please understand that we need some information to prove the authenticity of our products and problems. You can rest assured that we will try our best to solve your problem. Thanks for your understanding again.
I think this has to be a first for me..
Being completely ignored by a companies customer support department.
I've been using smok for years and thought it was time for a change, I'd always wanted to see what geekvape was all about and my trusty smok setup had given me well over 7 years use just replacing batteries and coils.
I honestly wish I'd never bothered.
Ordered the T200, plus the zeus v2 tank, a pack of coils and a new bubble glass as the 2ml UK version is far too small to use daily.
So.. The coils.
2x came with the tank and 5 in a new pack.
I'm on the my second to last coil within a couple of weeks. This is the only one which has lasted past 2 days.
And when I say they burnt out instantly, I mean with zero warning went from vaping to gulping a lung full of the most rechid burning chemical taste ever, it was that harsh it felt worryingly dangerous.
The coils don't look burnt, but after they've dry burned like that they are completely ruined.
Each coil lasted roughly two days, and that's with me taking the wattage down to 40!!
I mailed geekvape asking them for their input before the reviews started going live.
Completely ignored...
I followed up with another email letting them know I was pissed.
Guess what no reply again.
I came here to see what other people were saying and I'm shocked at how bad it is...
Then the typical badly reviewed companies they send out the typical response, usually saying they have no record of the customer or asking us to get in touch with customer service blah blah blah.
YOUR CUSTOMER SERVICE DEPARTMENT DOESN'T EXIST SO STOP REPLYING TO REVIEWS KNOWING FINE WELL WE CAN'T RESPOND TO YOUR LIES.
DO NOT GO NEAR THIS COMPANY.
So the only response after 4 months is on trust pilot with that old familiar generic response of needing more details to authenticate accounts, no reply to any of my emails, not asking for my details associated with the purchases, all the tell tale signs of damage control for those reading reviews, zero action
GeekVape 回复2024-05-14
Hello, this is Geekvape Customer Service. We are sorry that our service was not satisfactory to you. But please understand that we need some information to prove the authenticity of our products and problems. You can rest assured that we will try our best to solve your problem. Thanks for your understanding again.
Dont waste your money or time useless products and absolute terrible customer support WORST company ever wish i had of stayed with smok
GeekVape 回复2024-05-14
Hello, this is Geekvape Customer Service. We are sorry that our service was not satisfactory to you. But please understand that we need some information to prove the authenticity of our products and problems. You can rest assured that we will try our best to solve your problem. Thanks for your understanding again.
I have been vaping since 2010. I have been a customer for geek vape for at least the last 2 years. Today for the first time I needed a replacement for a pen that I bought 10 days ago. So of course I contacted customer service via a chat bot where I was informed I have to take videos proving that a the pen is charged which I did that I have replaced cartridges which I did to show me trying to draw and get anything out of this pen which I did. At which point I was told now I have to send them the link so they can review it to see whether the pen is defective. All of this to get a replacement for the very first time in 2 years? This is unacceptable. This isn't customer service. This is customer. We got your money now leave us alone. Geek vape you are not the only people that sell vaping supplies wake up!!!
GeekVape 回复2024-05-14
Hello, this is Geekvape Customer Service. We are sorry that our service was not satisfactory to you. But please understand that we need some information to prove the authenticity of our products and problems. You can rest assured that we will try our best to solve your problem. Thanks for your understanding again.
Leaks, constantly comes up with "New Coil" and wont work. Badly designed compared to others we've used. Had for 3 weeks now and just use as a backup only..
I ordered a nano vape n 2 coils
Never received- then got message from usps that they confiscated it due to counterfeit postage
And will not send- its there’s now
If they were a decent company they would resend to keep a customer
Customer service is so bad. They asked me same questions 2 rounds. I bought originally leaking product. At the next day of use i started my conversation. In the first message i explained the whole problem and the part i have problem with. Then its just same questions in term of 1 month of emailing each other, they reply by just PreSet messages. Not a real reply. Then i sent them my address and all information, they finally answered that the product im trying to get support is not covered! Worst customer service.
UPDATE: They said they dont have a replacement but i received an upgraded version of product by mail today. No notification of that was sent. Updated rating to 4 because of customer service communication still need work.
I have 5 various models and have never had any issues with them. Coils are best bought from your local store as amazon bought coils can be hit and miss, also you must prime coils correctly or they can burn out fast. Geekvape products come with plenty of spare silicon rings and are of the highest quality,in over two years I’ve only had one leak that was caused by one silicon seal hardening from heat generated by daily use, so buy yourself a twin or quad charger to avoid damage to your charging port, also when you replace a coil don’t use force when screwing your tank back together as the silicone seals get crushed and will leak. So just a bit of common sense will go a long way. Sorry some of you had bad experience with these fine and well made products as mine have been EXELLENT so far. Geekvape products rock 10/10 stars.
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