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美国

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GeekVape

VERY POOR CUSTOMER SERVICE

I placed an order back in June, they said that my order was ready sent me a tracking number and that tracking number consistently said that it was waiting for the package. So I contacted geek bar and had no response numerous times. First contact was by email then I tried phoned several times someone did finally answer but then they hung up on me and never answered again. I have so many emails back and forth once they finally decided to start responding. They told me that they were out of one of the items I purchased. And this had been 3 weeks since I received the tracking number. I told them what they could replace it with and didn't hear back from them for about another week when I was finally able to get in touch with them again. No mind you they said only one item was out of stock at that time they put my order at the back of the pile instead of making it a priority. So finally a month it's a full month and they say that they're shipping my order. I'm like okay are you shipping all of it minus the one that you said you was out of stock for. So they send me a list of what they are supposedly shipping me. I received three out of like the eight flavors that I ordered. Then they tell me that they're going to refund my money for the other items that they didn't ship. I still have yet to see that hit my account. I would order someplace else or go someplace else to pick these items up rather than ordering through geekbar.com! It said my order was shipping on June 30th I just received it today.

2025-08-05