Quadruple penalty for claiming in the renewal price increase
After about couple of years with no claim, I recently claimed one relatively small treatment for which Napo paid only £42.61 (less than 30% of the actual expense I claimed) and because of this single claim now they are increasing my policy with more than £170 per year. So effectively they are penalizing me with an increase which covers more than four times for what they have paid (4*42=168). Edit: Dear Nikhil, you already have all the the information needed if you really wanted to help, because I sent it to the email you put in your reply before this review was published but you hurry to put a reply here to simulate that you care for customers much before you actually try to answer the request for support sent to you earlier. Obviously marketing is more imptortant to you than actually caring for customers. Thank you for demonstrationg it with your reply!