Horribly painful customer service
Horrible customer service. My 70+ year old neighbor has been trying to return a harness for refund (perfect condition, but wont work on her dog). She provided photos and all documentation requested, including screen grabs of UPS confirmation of receipt of her return. No phone help, so this issue has been punting back and forth for a month in email with TrueHarness customer service rep repeatedly claiming there were no attachments or (now) they can't open them. I was roped in to help as her frustration and confusion mounted. I helped her send an email with all documentation requested, and can see NO reason that they would not be able to open images or click thru to links, as I can do same when she sent them to me. Frankly, this feels like elder abuse, and a technique for exhausting a customer to the point they want to abandon the refund. Next step is resending the tracking # and contacting her credit card company to try and dispute the charge. I hope they have more luck than we have. Beyond bad service.