Arranged a battery replacement with…
Arranged a battery replacement with Huawei after seeing their special offer - as my faithful P20 battery was not lasting as long as it did. I sent phone off with label they provided. I was told approx 5 working days turnaround . A week had gone by with no contact so I rang Huawei and after an eternity was told the phone was with their 3rd party repair centre. I called them and after queuing for nearly 30 mins I was informed that Huawei had listed my repair incorrectly and nothing had been done ! Not only that I am told a P20 Pro cannot just have a battery , it has to have a screen unit also ?? and they can do that for £220 . TO SAY I AM SPEECHLESS IS AN UNDERSTATEMENT.