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Patrick

英国

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Poooliprint

Broke the first day, also false advertising

Broke the first day. Awfully slow customer service, repeatedly asking for the same information, making you try the same fixes multiple times then eventually (allegedly) sending a replacement. Quelle surprise, the replacement unit was immediately 'lost' by the courier. I'm now 2 months since the item broke and have had no replacement item. Have asked again for a replacement but I think I'm just being strung along now. Happy to amend this if I'm proved wrong... Also, the discounts quoted on the website advertising are false. I proved this to poooliprint customer services multiple times and last I checked the adverts were still quoting discounts that were then not applied correctly when the order was placed.

2023-08-29