More Lies than Keir Starmer!
Dreadful customer service. I purchased a doorbell camera for my sister and due to trees and plants and the layout at the front of her house it would not be viable. The camera has never been out of the box or delivery packaging. There is a return policy of 30 days which my contact was within. I had a response from someone named 'Lynette' who offered me various things such as 15% back or a security camera rather than return the camera. She then continued to avoid my request and ask me about previous purchases I had made etc and offer other items and did not appear to understand. I declined these offers and requested a return label and refund and have had no response since. They then after several days of messing around agreed to a refund and gave me address to return item to. After 2 weeks I contacted them and provided proof item was signed for 2 weeks ago but money not refunded. Told me it would be done, nothing in account after several days so contacted them again. Told that money had been refunded but checked account not there. Told to wait 3 days, no money in account. Contacted today and they admitted it had not been paid! So reported a dispute to my bank which will cost them. I would rather do business with the devil.