美国
An order that I had placed never arrived. However, the customer service staff very helpfully checked into it and found that it was due to some logistics issues on their side. Without my prompting them, their solution was to arrange to re-send the items as soon as possible. I am looking forward to receiving it and recommend their good customer service.
I have made many orders with PuzzlesUp due to their great quality and have always had great service. Most recently, when I thought an order had been lost in transit, Customer Service staff person was very kind in helping verify that it had been delivered and, lo and behold, my family found it here! I was embarrassed. Again, Customer Service staff person was understanding, very supportive, and reinforced my confidence in their service!!!