Dishonest company, keeps your money if you want a return
This is a very dishonest company. I ordered a rug and a rug pad from them, totally close to $325. I paid extra for expedited shipping. My rug was delayed would've taken nearly two months to get to me. I requested my order to be cancelled, and it was - but they retained $60 from the cost of the rug and $25 from the cost of the rug pad for no reason. They also didn't refund my shipping fees. A completely dishonest company. Do not trust them with your business. I will never order from them again.