二十多年来，Rugs USA 一直帮助顾客把房子变成家，提供令人惊艳的地毯款式、材质和尺寸选择，满足各种设计需求和预算。无论是更换一条走廊地毯还是重新装修整栋房子，我们都以帮助您实现理想家居为荣。已向超过一百万个家庭售出逾八百万张地毯，我们在您的在线购物之旅中经验丰富：从挑选地毯款式和尺寸，到下单配送，再到地毯护理的教育与支持。通过与设计师、工匠和工厂保持紧密合作，我们能够以低廉的价格提供高质量的产品。我们的顾客激励着我们。通过帮您以合理的价格找到合适的地毯并提供出色的客服，我们珍视着为您和家人的生活增添美好的机会。
大多数消费者对整体体验还算满意。消费者经常提到商品送达时外观很棒，也很喜欢新购入家居用品的整体美感。许多人觉得地毯整体质量不错，能很好地融入客厅空间。
但也有部分消费者对客服不满意，遇到了令人沮丧的退货费用。买家指出，在处理问题时获得回复或 proper support 需要很长时间。人们还提到，有缺陷的产品和意外的尺寸差异造成了额外的不便。
The rugs seem to be good quality but my experience with customer service has been horrible. They advertise "Free Shipping and Free Returns". I find their wording DECEITFUL! The free shipping applies only to the purchase. The "free returns" is FALSE. They charge a "fee" to return it. Before ordering from this company I checked to make sure there were free returns. I am beyond disappointed and angry that they are charging a $15 return for 1 rug and $35 for the other 2. I will never order from them again, nor would I ever recommend them. Very, very poor business practice.
Hi Steph, I'm so sorry for your experience and the added stress it caused you. I see that you were able to receive the package from the FedEx location, as they did hold it past their standard 5 business days.
We have made a note of your case so that we can educate our team and improve our service.
Thank you for your feedback and again, I'm so sorry for the trouble you had with this order.
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