A nasty little experience with Capsulcn …
A nasty little experience with Capsulcn for me. I placed an order by email with them, specifying my goods required and full delivery address and contact details. They sent me a Paypal invoice for $590 which I paid using my billing address. The Capsulcn customer service agent then came back to me with 'an internal problem' because I had not specified the physical delivery address on my Paypal payment. She said she would refund me the order and issue a new invoice, I told her it was a crazy solution to a simple address admin issue. She did the refund anyway against my advice. The amount refunded to me was $45 less than what I had paid. The reason for this is down to Paypal fees applied both ways. When I requested that Capsulcn should bear this cost as it was their 'internal issues' and their decision alone which had caused the cost, they flatly refused. That is a fail in my book.