Great Software! Ok service and support.
I love using Alexandria in our library. We use most of the features regularly, including: title assistant, self check out kiosk, automatic emailing of overdue notices, customized Researcher, and running specific reports. It was easy for me to "genre-fy" our fiction section by simply using the "copy shelving" field. Some functions can be somewhat complicated and take time to figure out. The CompWiki site has been very helpful with detailed instructions. Reaching tech support can be difficult and has been somewhat unproductive. Overall, I love the software and all that it can do.