Bugging web version needs work.
The product went from a very user friendly system to a very cumbersome one with lots of steps required to do once simple functions. Running reports, checking items/patron statuses, and more have turned into multi-step operations that take time away from servicing students and staff. Add in programming bugs and the frustration has reached very high levels. When calling support I often talk to reps who haven't used the updated program, or not being librarians themselves do not understand what I am trying to accomplish with the program and therefore are unable to help. Hopefully a situation is found soon because I would once again prefer to like using this software since I need to rely on it daily.