Good Value
The software is relatively easy to use and very affordable. We have no problems training new users to run the library side of things or to use the software as a patron. We do not use all of the features - like Explore - and we do not use any of the paid add-ons. We used to subscribe to Sneak Peek, which I thought was great, but students did not ever use it. Support, when I've needed it, has been very responsive and friendly. I think there was only one time in my 11 years using Alexandria where we couldn't fully solve the problem without a workaround. I was satisfied with the workaround, so I considered it solved. As an administrator, it is easy to import and export demographic information (though having to figure out what the column heading numbers should be can be frustrating - please let us use column heading text). Importing MARC records and student photos is a breeze, too. The reports could be more flexible. There is information on reports that we don't need, and we can't get rid of. For example, we don't charge fines, so that should never be on a patron report. There is information we would like on reports, but is not available on all of the reports, so we sometimes have to run more than one report and cross-reference. I would also like to be able to export a report into a format other than PDF or COMPedit format. A .csv file would be very helpful, especially when needing to pull data from two reports. Being able to customize what actually shows on reports, and being able to export report data for use in a spreadsheet would make this review 5 stars. Alexandria is definitely an appreciated value in this school district.