Long time Alexandria user
I began using Alexandria way back when the company was small and version 3 was something they were planning for the future. I stayed with version 5 for a long time because our equipment was never state-of-the-art and mine is the only school in the district using a Macintosh library program. I liked version 5 very much and was very comfortable using it found it very reliable. With version 5 I almost never needed to call tech support for help. Changing to version 6 has been a mixed experience. I can do the basic tasks, but need to check with tech support to do things that seemed easy in version 5. The new version has many very desirable features and I hope to become a proficient user before too long. In general, I really like the Alexandria program and have found the tech support people to be very patient and helpful.