I paid extra for a no-fee cancellation…
I paid extra for a no-fee cancellation and when I cancelled they only returned half my money. Before cancellation I was given confirmation that I would receive a full refund and only after I confirmed I was emailed saying that I would only receive half. I have tried calling multiple times but the only way I can get through is to give the last 4 digits of my ticket number and EVERY TIME it says it’s not recognised. There is literally no other way of contacting them. DO NOT pay extra for cancellation insurance as it is a SCAM