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Platon Ananiadis

希腊

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FeiyuTech

Be carefull when buying from FeiyuTech!

I purchased a G6 gimbal and some other accessories from FeiyuTech's online store on 13/4 and in checkout process it was stating clearly that the items will be shipped from EU warehouse(i live in EU) without VAT & customs fees and the estimated shipping time is 3-5days. After a couple of days i received an e-mail with the tracking number of my order and i realized that the items have been shipped from HK. I contacted immediately FeiyuTech to ask them why they shipped from HK instead of EU and inform them that i am not willing to pay any custom fees. FeiyuTech's reply was "It was not possible to send the items from EU warehouse, do not worry we will refund you the amount that you will pay for customs". First of all, the delivery time was not as described as the items delivered on 17/5, which caused me a lot of problem as i wanted them earlier for a project that i had to do. Also, the custom fees were 105,27euro. I informed FeiyuTech the same day about the amount that they need to refund and they replied that the refund will be completed in 2-3 days. Until now (16days later) i still have not received any refund from them although i have sent them several e-mails. The way this company treats their customers is unacceptable and fully unprofessional. I recommend you before buy something from them to think it carefully!!!

2020-05-28
TinyDeal

No reply! Unacceptable aftersale service. Do not ever buy

I purhcased a ulefone power from tinydeal. In the first three months it started to have problems gradually (screen, touch screen, overheat, battery drainage and poor perforamnce). I sent it back to check it and they asked me to pay the replacement of the screen. Of course, i didn't agreed to pay (warranty was still valid) and i asked them to refund or replace the item. More than one month has passed and i still haven't any reply from them (although i sent them several reminders). The conclusion is that i paid 162euro for a phone and i dont even have a phone in my hands rigth now and i do not know if i will get it. It is almost a steal. This behaviour is unacceptable and unprofessional.

2016-10-19