We've used Expedia for year for flights…
We've used Expedia for year for flights and hotels and have always been happy. For the first time we just tried to cancel a flight (2 seats) that we paid extra for because it said they were fully refundable. We couldn't cancel on line easily so had to call Customer Support who said we could get a refund minus 2 X $68 "Airline Tax" that wasn't refundable i.e. pay tax on something we never purchased??? To make a long story short we escalated to a Supervisor and, after 47 minutes on the phone, Expedia agreed the taxes were refundable as well and processed a refund for the entire amount. I am so angry I could scream and will never use Expedia again.