I was willing to give GroomRoom another…
I was willing to give GroomRoom another chance. Back in 2018 I took my small, senior Cairn for a wash and cut. When I returned he was totally shaved almost down to the skin. It was awful, and my dog was traumatised. He tucked is tail into his VERY naked bottom and didn't move it for a month. He looked like a cat! When we got home his ran into a corner and stayed there for three days, it was awful. He was not cut to breed, just cut short everywhere, no skirt, or feathers. But I thought, now with my new Cairn, who is younger and used to shorter cuts (he came that way) I would take him there. I have been trying for days to register him, book online (web page refuses to complete), no one picks up, and no call backs after leaving messages. When I called Pets At Home for help about it, they told me to 'pop round ' and make an appointment! I can't just pop round - it's a drive away. What's the point of having an online registration and booking system that doesn't take bookings? And very poor customer service - I think from lack of briefing, rather than laziness. The agent actually asked me for the phone number! This whole thing has been shoddy and does not instil any confidence.