Huawei false advertising and think it’s acceptable. Never buying again
Writing this review to protect everybody’s money and not to fall for false advertising .this review is for their customer service and resolutions and also for the last product I purchased from them - Huawei Watch GT3 Pro . I have had watches with sapphire glass all my life going back tens of years , and last one before huawei were withings scanwatch and Bering one of their normal watches . Both sapphire glass . I’ve previously had been working offshore and these watches got abused and never had a mark on glass ! Never , even after banking these to bare metal ! So knowing how good this sapphire glass is and always wanted a smart watch , noticed Huawei a new gt3 pro watch which states clearly on website it is scratch proof as it is sapphire glass ! I thought wow , good battery life and sapphire glass , I’ll swap my hybrid for it ! 3 months later , bear in mind I’m working not offshore without extreme conditions , just 3 months in and I have my first scratch , which I can feel with fingernail !! Though my watch has been produced with wrong glass or god knows what mistake been done and this is not sapphire . So decided to raise a complaint with Huawei , quoting also consumers act and my right for repair or replacement etc. guess what , complaints team got back telling me of miuse of watch and it’s not scratch proof but resistant ! So basically just convincing me it’s my fault and this glass is resistant not scratch proof ! I’ve sent them new message and been ignored ever since . I am upset but at the minute can’t change watch so have to wear this one with a scratch ffs . That is just nonsense , Huawei big company lie to you even on advert and gets away with it ! I think that’s not acceptable. But as I’ve just had massive dispute over other company I just don’t want the hassle for this small watch , just not worth it and I’m going to leave it there . But please , who ever is eager to read this til end , do not believe this company and Al their advertising practices and opt for something else . As you can read other reviews , this price tag won’t hold any support in it , so essentially their products should be much cheaper . They also allow themselves to false advertise and consider it to be alright ! Save the money and nerves as much their advert is just beautiful lie . Just can’t believe I fell for it before reading any reviews , it should be scratch proof as YouTube reviews , but it’s not , from normal daily use got a scratch somehow god .. UPDATE: After multiple contacts with complaints team ,I have been ignored after second letter I received . So I would say ,you can't count on that company if you face issues with their products. Never had issues like that with Samsung nor Apple.