Total let down
First off I was only offered a replacement if I left positive feedback any dispute from the company regarding anything I have stated here can be backed up with emails! All was great dealing with my issue. Sent out a replacement which was missing a stone I requested a refund this was denied and was told it was like this because of the circle design which was rubbish and if that was the case why wasn't that stated in the description on the website but offered me a percentage off and as the item that was unwearable I refused this they offered me a further percentage off again I declined. I raised an issue with klana who give you 21 days to resolve the issue with the company I was then offered a replacement I agreed I was then informed that I hadn't payed... Which I had in full as the issue had been going on since 7th May and they wouldn't be doing anything to solve the problem. Now I have to wait 21 days before klana will look at this... Beyond fuming!!